CASE STUDY Training, Maintenance and Support Services (TMASS) Babcock delivers effective, robust and contemporary training in order to efficiently meet the needs of the Army. Client: British Army Region: South West Contract Type: Outsourcing Babcock is contracted to deliver phase 2 and phase 3 career courses to RAC, INF, RE and RA soldiers during 14 separate course types. We currently deliver over 38,000 student training days within the three Armour Centre (ARMCEN) Schools. The three schools are: Armoured Fighting Vehicles (AFV) Communication and Information Systems (CIS) school, AFV Gunnery school and the AFV Driving and Maintenance (D&M) school. Training Summary of core services All instructional and instructional support staff have qualified at the ARTD School of Leadership Support (ASLS) and all instructional staff hold the Certificate to Teach in the Lifelong Learning Sector (CTTLS) as a minimum. Further, the vast majority of instructors hold coaching and mentoring awards. Instructional line managers have all completed the Army Instructor Supervisor (AIS) course at ASLS and the training operations manager is a qualified Army Instructional Leader (AIL). • • • • Within the AFV D&M School, Babcock personnel are also responsible for ensuring that students meet the criteria set by the relevant awarding bodies to achieve NVQ qualifications and elements of apprenticeships. Many of the instructional staff hold Assessor (A1) and Internal Verifier (IV) qualifications as required by the external awarding bodies. • Maintenance Babcock provides vehicles and drivers to meet training and administrative requirements. This includes fleet management services; Level 1 inspection, maintenance and repair for a fleet of 186 AFVs, 98 green fleet B vehicles, 50 white fleet vehicles and 40 ancillary equipments. Other associated work includes provision of mobile crane operations to support elements of training, inspection and testing of communications equipment and inspection and testing of lifting and recovery equipment. • • • • • Course design Multimedia authoring and IT support CBT authoring CR2 training aids first line repair and maintenance Driver’s procedural trainer authoring Customer support desk Technical library provision Training aid manufacture and maintenance BOWMAN building administration and custodianship Precision Gunnery Training Equipment (PGTE) administration and custodianship They are kept abreast of new techniques and procedures by attending equipment and techniques courses needed as a result of the continuous performance review process or competency matrix reviews to ensure all employees are and remain competent for the work they undertake. A customer support service provides a single focal point for all resource related requirements including processing bookings, amendments, breakdown and Level 2 repair requests. Babcock uses the military supply system for the provision of NATO codified spare parts for equipment maintenance and repair although certain items, such as tyres and windscreens, are obtained and fitted by local suppliers under the MoD Direct Repair Scheme (DRS). All maintenance personnel have undergone appropriate recognised training and have the right experience for their employment; all staff are encouraged to attain NVQ L2 in automotive engineering. Support Services Babcock provides full support to the Armcen using the MoD supply chain. In addition to QM(A) and QM(T) stores management, Babcock provides physical training instructors (PTI) and lifeguard support to the garrison gym. All PTIs are military qualified and meet mandated CPD training. Babcock also manages the ammunition compound providing suitably qualified personnel to fill the role. www.babcockinternational.com
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