IBM Systems certification and technical support requirements IBM Power Systems with IBM i operating system Solution Provider authorisation Blade and Low End Midrange High end Distributor authorisation All Levels Power i sales employees 1 2 Power i sales employees 1 Power i technical employees Minimum number of certified employees1 1 1 2 Power i technical employees 1 2 4 Minimum number of certified employees1 1 Category Valid certifications Power i sales 04010112 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i v2 [tests 122 & 124] or 2 Preassessment? Yes 04010111 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i v1 (withdrawn 30th June 2013 but valid until further notice) Power i technical 04008403 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v2 [tests 224 & 226] or Yes 04008402 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v1 (withdrawn 30th June 2013 but valid until further notice) or NOTES: 1. See General notes • The Power i products included within each of the authorisation categories are defined in the IBM Power i Product List, available at http://www.ibm.com/partnerworld/mem/bpal/emea/exhibit/systemi.html. Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. IBM Systems certification and technical support requirements IBM Power Systems with AIX operating system Solution Provider authorisation Power AIX sales employees Blade and Low End Midrange High end Distributor authorisation Power AIX low end technical employees Power AIX technical employees Power AIX high end technical employees 1 1 2 1 2 Power AIX sales employees 1 All levels 1 Power AIX technical employees Minimum number of certified employees1 1 2 4 Minimum number of certified employees1 1 Category Valid certifications Power AIX sales 03005908 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 122 & 123] or 2 Preassessment? Yes 03005907 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX – v1 (withdrawn 30th June 2013 but valid until further notice) Power AIX low end technical 03006105 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 224 & 225] or Yes 03005008 - IBM Certified System Administrator - AIX 7 [test 221] or Yes 03006104 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v1 (withdrawn 30th June 2013 but valid until further notice) Power AIX technical 03006105 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 224 & 225] or Yes 03006104 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v1 (withdrawn 30th June 2013 but valid until further notice) Power AIX high end technical 03006005 - IBM Certified Systems Expert - Enterprise Technical Support for AIX and Linux V2 [test 108 & 221] Yes NOTES: 1. See General notes • The Power AIX products included within each of the authorisation categories are defined in the IBM Power AIX Product List, available at http://www.ibm.com/partnerworld/mem/bpal/emea/exhibit/systemp.html. Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. IBM Systems certification and technical support requirements IBM PowerLinux Distributor authorisation PowerLinux Power AIX sales employees 1 Power i sales employees either / or 1 Power AIX low end technical employees 1 Power i technical employees either / or 1 Minimum number of certified employees1 2 Category Valid certifications Power i sales 04010112 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i v2 [tests 122 & 124] or Preassessment? Yes 04010111 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i v1 (withdrawn 30th June 2013 but valid until further notice) Power AIX sales 03005908 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 122 & 123] or Yes 03005907 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX – v1 (withdrawn 30th June 2013 but valid until further notice) Power i technical 04008403 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v2 [tests 224 & 226] Yes 04008402 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v1 (withdrawn 30th June 2013 but valid until further notice) Power AIX low end technical 03006105 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 224 & 225] or Yes 03005008 - IBM Certified System Administrator - AIX 7 [test 221] or Yes 03006104 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v1 (withdrawn 30th June 2013 but valid until further notice) NOTES: 1. See General notes Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. IBM Systems certification and technical support requirements IBM PureFlex Solution Provider authorisation PureFlex sales employees IBM PureFlex System X86 IBM PureFlex System Advanced IBM PureFlex System with Power IBM PureFlex System with Linux Distributor authorisation IBM PureFlex System X86 IBM PureFlex System Advanced IBM PureFlex System with Power IBM PureFlex System with Linux PureFlex technical employees Power AIX low end technical employees Power i technical employees Minimum number of certified employees1 1 1 2 1 1 2 1 1 1 1 PureFlex sales employees Power AIX sales employees 1 either / or 1 2 2 Power i sales employees PureFlex technical employees Power AIX technical employees Power i technical employees Minimum number of certified employees1 1 1 2 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 2 Category Valid certifications PureFlex sales 56000102 - IBM Certified Specialist - PureFlex Systems Sales V2 [test 782] or 56000101 - IBM Certified Specialist - PureFlex Systems Sales V1 (withdrawn 30th June 2013 but valid until further notice) PureFlex technical 56000202 - IBM Certified Specialist - PureFlex Technical Support V2 [test 783] or 56000201 - IBM Certified Specialist - PureFlex Technical Support V1 (withdrawn 30th June 2013 but valid until further notice) Power AIX sales 03005908 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 122 & 123] or 03005907 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX – v1 (withdrawn 30th June 2013 but valid until further notice) Yes Power AIX low end technical 03006105 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 224 & 225] or 03005008 - IBM Certified System Administrator - AIX 7 [test 221] or 03006104 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v1 (withdrawn 30th June 2013 but valid until further notice) Yes Power AIX technical 03006105 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v2 [tests 224 & 225] or 03006104 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX - v1 (withdrawn 30th June 2013 but valid until further notice) Yes Power i sales 04010112 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i - v2 [tests 122 & 124] or 04010111 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i - v1 (withdrawn 30th June 2013 but valid until further notice) Yes Power i technical 04008403 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v2 [tests 224 & 226] or 04008402 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and IBM i - v1 (withdrawn 30th June 2013 but valid until further notice) Yes NOTES: 1. See General notes Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. Preassessment? Yes IBM Systems certification and technical support requirements IBM System z Solution Provider and Systems Integrator authorisation System z with z/OS 2 System z with Linux System z sales employees System z Linux sales2 1 System z technical employees System z Linux technical2 1 1 1 Category Valid certifications System z sales 21002006 - IBM Certified Specialist - System z Sales V6 [test 603] System z technical 21002105 - IBM Certified Specialist - System z Technical V5 [test 604] Minimum number of certified employees1 2 2 Pre-assessment? Yes NOTES: 1. See General notes 2. For the System z with Linux authorisation category sales and technical education and training requirements apply: details are in the product exhibit (http://www.ibm.com/partnerworld/mem/bpal/emea/exhibit/systemz.html). • The table above shows only the certification requirements. There are additional requirements to be approved as a System z solution provider, as specified in the product exhibit. Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. IBM Systems certification and technical support requirements IBM System Storage Solution Provider and Reseller authorisation Sales employees Selective Distribution Storage 2 Storwize storage 1 Storage Sales Distributor authorisation Sales employees Selective Distribution Storage 2 Storwize storage 1 Storage Sales 1 Storage Storwize Sales 1 Storage Storwize Sales Technical employees 1 Mid-range Storage Technical 1 Storage Storwize V7000 Solutions Technical 1 Enterprise Storage Technical 2 Technical employees 1 Mid-range Storage Technical 1 Storage Storwize V7000 Solutions Technical Minimum number of certified employees1 2 3 Enterprise Storage Technical Certification Category Valid Certifications Storage Sales 23001112 - IBM Certified Specialist - Enterprise Storage Sales V3 [test 959] Storage Storwize Sales 23001112 - IBM Certified Specialist - Enterprise Storage Sales V3 [test 959] or 23003701 - IBM Certified Specialist - Midrange Storage Sales V1 [test 450] Mid-range Storage Technical 23003203 - IBM Certified Specialist - Midrange Storage Technical Support V3 [test 451] Enterprise Storage Technical 23003303 - IBM Certified Specialist - Enterprise Storage Technical Support V3 [test 958] or 23002403 - IBM Certified Specialist - System Storage DS8000 Technical Solutions V3 [test 453] or 23001209 - IBM Certified Specialist - High-End Tape Technical Solutions V7 [test 454] or 23003004 - IBM Certified Specialist - XIV Storage System Technical Solutions V4 [test 456] or 23003003 - IBM Certified Specialist - XIV Storage System Technical Solutions V3 (withdrawn 30th June 2013 but valid until 30th June 2014) Storage Storwize V7000 23003602 - IBM Certified Specialist - Storwize V7000 Technical Solutions V2 Solutions Technical [test 452] NOTES: 1. See General notes 2. Certifications are only required for Storwize in the Russian Federation and CIS countries Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. Minimum number of certified employees1 3 2 Pre-assessment? IBM Systems certification and technical support requirements Technical support requirements The following technical support requirements are defined in the product exhibit and apply to Solution Providers and Resellers of IBM Power Systems, PureFlex, System z and Storage: • • • • • • • • • • • • Register and keep maintained details of all relevant IBM certifications of your employees within the PartnerWorld Profiling System (PPS) available via the PartnerWorld Web site ( select ‘PartnerWorld membership' / 'Update your profile’ ). Have a controlled customer hand over procedure that includes customer sign off. Have documented application sizing guidelines for your standard applications which are easily accessible to all employees that size solutions. Have a well maintained software and/or manual library. Regularly attend IBM technical events. Use an IBM recommended configuration tool for all proposals. Have an active review process which ensures an appropriate level of solution assurance is performed for all proposals (see recommendations on the Business Partner Solution Assurance home page. Have a focal point responsible for the solution assurance process. If you choose IBM remote support then the criteria in this section are not mandatory, however, if you provide IBM software support via your own help desk facility, you must meet the following criteria: • All relevant reference documentation must be easily accessed by the help desk • Have a single point of contact for support i.e. one phone number • Have a computerised call management system • Have easy access to the IBM products supported by the help desk. Ensure that end customers have an appropriate level of access to IBM post sales support. Have a regular customer satisfaction survey process which is analysed and includes an action plan to improve customer satisfaction. Have a nominated focal point for the receipt and dissemination of IBM technical information to your employees and any ValueNet that you may manage. Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier. IBM Systems certification and technical support requirements General notes 1. A certified employee is defined as an employee holding one or more certifications that are valid for that level of product authorisation. The same person can count towards the requirements of more than one authorisation category providing they hold the required certification(s). However the company must still meet the minimum number of certified employees requirement for each authorisation category. The Business Partner certified employees need to be full-time employees of the Business Partner organisation. "Fulltime" means that the employee is working for the organisation for a minimum of 32 hours per week. This can include contractors, agents, or consultants as long as they meet the 32 hours per week requirement. • The number of certified employees required within each category is also given in the appropriate product exhibits. In the case of discrepancies between this document and the product exhibit the product exhibit shall take precedence. Additional terms are defined in the exhibit preamble. Requirements may differ from the norm for Business Partners who operate in multiple countries or under other than basic BP agreement terms. Business Partners with International Business Partner Agreements should refer to their contract for the number of certifications that are required. For each certification the following items are listed: • The 8 digit PartnerWorld code which is also shown against the employee certification detail in the PartnerWorld Profiling System • The certification name as shown on the IBM Professional Certification Web site • The test number(s) as used by Pearson VUE. Some IBM certifications require the completion of more than one test. ▪ The test numbers provided need to be suffixed based upon the IBM Brand as follows • IBM Power Systems C4040• IBM PureFlex System C4120• IBM System z C4070• IBM Systems Storage C4090The platform certification requirements are separate from and different to the requirements to be an Advanced or Premier Business Partner in PartnerWorld. Where certifications are valid for both the platform and PartnerWorld requirements they may still have different expiration dates. All applicable platform expiration dates are included this document whereas PartnerWorld expirations are included in the eligible skills table for Advanced and Premier level attainment. Certification tests are delivered by Pearson VUE. Where available, pre-assessment tests can be purchased for a small fee from Pearson VUE. Full details of IBM certifications including details of certification pre-requisites can be found on the IBM Professional Certification Web site. The Certification Member Site provides access to test and certification transcripts, request candidate ID merges and more. Details of IBM Education offerings can be found at IBM Training worldwide. To count towards platform contractual requirements, certifications must be reported to IBM by including the employee’s candidate ID(s) in the employee’s profile in the PartnerWorld Profiling System. For assistance and support please call PartnerWorld Contact Services. • • • • • • • • 2. When approved to be a ‘Managed Service Provider only’ the Business Partner does not have to meet the Sales certification requirement. However, the ‘Managed Service Provider only’ must meet the Technical certification requirements laid out above for each Approval Category. Version 4.4.8 19th February 2014 Next update due 30th June 2014 or earlier.
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