Electronic Direct Debit Requests

Electronic
Direct Debit
Requests
Prepared By: Jeffrey Jones
Distribution: External
Confidential
Ezidebit Pty Ltd |
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How Direct Debit Works
•
Direct debit is means of payment that allows businesses to automatically collect money
from customers’ credit cards and bank accounts.
•
When a customer signs up to pay a business by direct debit, they sign a Direct Debit
Request (DDR) giving permission to commence the direct debit billing schedule.
•
The DDR establishes the payment schedule, and provides clients with more control over
payments owed to their business.
•
By having proactive control customers’ payments, Ezidebit Clients:
•
−
Improve cash flow;
−
Save time;
−
Have fewer debtors outstanding to follow up; and
−
Are able to concentrate on the core focus of their business
Customers want to use Direct Debit too, as it offers them the ability to set and forget their
bill payments, and they don’t have to worry that bills might not be paid.
Ezidebit Pty Ltd |
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Introducing Electronic Direct Debit Requests
•
Traditionally, the DDR is a paper document that needs to be filled out in person, faxed, dataentered, filed, and stored.
•
Ezidebit is pleased to introduce its new electronic Direct Debit Request (eDDR) technology.
•
The eDDR allows customers to sign up to a payment schedule over the internet at a time
convenient to them, making the process more accessible & increasing signup rates.
•
The eDDR can either be provided to customers in an email or through a link on your
website.
•
Upon signing the Electronic Direct Debit Request, Ezidebit will send each customer an email
confirmation, verifying their payment schedule along with the terms and conditions.
Paper DDR
Electronic DDR
Ezidebit Pty Ltd |
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Customising Electronic Direct Debit Requests for your Business
•
Ezidebit clients can customise the look of Ezidebit’s Electronic Direct Debit Request form.
−
Businesses can brand the eDDR with their Logo.
−
Ezidebit provides a Cascading Style Sheets (CSS) template clients can edit and store
on our server. You can customise the look and feel of your eDDR to be:
 Consistent to your brand: eDDR (Ezi Gym)
 Ezidebit branded: eDDR (Ezidebit)
•
Ezidebit clients can also adjust the Electronic Direct Debit Request fields.
−
Activate or deactivate options such as accepted payment method (ie: bank account
and/or Visa and/or AMEX).
−
Choose the direct debit arrangement options.
 Scheduled: The amount and frequency is set at a fixed amount and billing cycle.
 Triggered: This gives clients the control to choose when payments are charged,
and for how much. This is suitable if you have varying amounts of fees to collect.
−
Pre-populate data into fields (ie: such as payment frequency, debited amount, or
customer ref. number).
Ezidebit Pty Ltd |
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Customisable Options
Ezidebit’s eDDR’s are customisable enabling clients to tailor the structure and options of their
eDDR through our Application Programming Interface (API).
Customisable
Field
Description
Options
Debit type
This determines
which options are
available in the Debit
Arrangement area
"Once Off Debit"
“Regular Debits"
“Triggered Debit
Authorization"
Amount
This will set the
value of the Total
Payment Amount
Method
Show the selected
payment method the
business supports
Bank account
Credit Card Only
Duration
Sets the value of the
duration field in the
regular debits area
Ongoing, Total
Amount, Total
Payments
Frequency
Provides choice to
which direct debit
frequencies are
available
1 – Weekly,
2 - Fortnightly
4 – Monthly
8 – Every four weeks
16 - Quarterly
32 - Half Yearly
64 - Yearly
Ezidebit Pty Ltd |
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Benefits of Electronic Direct Debits
•
Electronic direct debits require less effort to complete, meaning your business is likely to
have more customers signing up to pay by direct debit.
•
Customers will not always have their credit card or account information on hand. With
Ezidebit’s eDDR’s your customers will be able to complete this information in the privacy of
their home.
•
Ezidebit’s eDDR’s can be directly linked from your website, meaning that you can
seamlessly integrate Direct Debit signup into client acquisition or purchase process.
•
Ezidebit offers multiple ways to implement eDDR’s within your business, based around
your businesses technical requirements.
•
Ezidebit’s eDDR's can even be set up to integrate with your management software*
*Ezidebit’s eDDR's only integrate with software that has been configured to by both the software provider and Ezidebit to exchange eDDR data.
Ezidebit Pty Ltd |
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Conditions
•
You should only refer eDDR’s to those Customers with which you have an ongoing
relationship.
•
Ezidebit reserves the right to cease or halt your Direct Debits or reject any eDDR if at any
time Ezidebit believes that the relevant Customer or any other person has acted
fraudulently in connection with the eDDR.
•
Please note that eDDR’s carry some additional risk. In the event of a Direct Debit Claim it
is difficult to defend a claim where there is not a binding signed Direct Debit Request form
as detailed by the extract from BECS procedures below:
Clause 7.8 (i) Claim Procedures under Sponsor Indemnification and Representative
Indemnification
"any claim in respect of which the DDR Claims Evidence does not include a copy of
a valid and binding written Direct Debit Request with a signature that has been
handwritten by the Customer shall be determined in favour of the Ledger FI unless
the Sponsor can establish conclusively that the Debit User has obtained a valid and
binding Direct Debit Request from the Customer in writing by electronic
communication or by telephone“
•
It is mandatory that a copy of the Direct debit service agreement (Terms and conditions)
and direct debit request schedule MUST be provided to the customer within 7 days, this
can be by email or post.
Ezidebit Pty Ltd |
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Electronic
Direct Debit
Options for
your Business
Ezidebit Pty Ltd |
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Option 1: eDDR Link
•
Fewer technical requirements, but limited customisation with your internal systems.
•
This option can be rolled out without requiring the business to have a website.
•
Suitable for emailing to remote customers in bulk.
•
The customer accesses the eDDR through a link emailed out or placed on your website.
•
eDDR fields can be prefilled using code in the HTML link.
−
You can customise the link you distribute, and the eDDR changes dynamically.
•
As customers sign up to payment schedules, clients should refer to the “New Customer
Reports” to identify which customers have recently signed an eDDR.
•
Once established, any customer Direct Debit payments can be adjusted and controlled
from within Ezidebit Online, Ezidebit’s secure online portal.
Ezidebit Pty Ltd |
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Option 2: eDDR With Website Link
•
This option requires the business to have a website and is suitable for those relying on the website to acquire new
customers.
•
A web form can be used to collect some preliminary information and then submit that data to the eDDR form. This
scenario relates to a customer filling out some information on the client’s own website, and then forwarding it to
Ezidebit to finish entering (e.g. bank details, etc.)
•
•
Fields are generated dynamically to ensure the fields are relevant for the service the customer is signing up to (e.g. fee
amount).
Once established, any customers Direct Debit payments can be adjusted and controlled from within Ezidebit Online,
Ezidebit’s secure online portal.
Ezidebit Pty Ltd |
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Option 3: eDDR Extended to Payment Gateway API
•
This option integrates
payment data with the
client’s internal
customer database.
•
The eDDR creates new
customers in the
Ezidebit System that
the client can
thenceforth manage
through the integrated
payment gateway via
their management
software.
•
−
Change payments
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Manage customer details
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Automatic reconciliation
This option reduces
programming for
creating customers in
integrated systems.
Ezidebit Pty Ltd |
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Which eDDR Process is best for me?
Comparison Point
Option 1
Option 2
Option 3
Customers can sign up via email
a
a
a
Customers can sign up via website
a
a
a
Customisable appearance
a
a
a
Customisable Direct Debit Request fields
a
a
a
Suitable if client wishes to pre-populate basic info on DDR
a
a
a
Suitable if client wishes to populate info on DDR dynamically (fields and
options will adjust based on customer and selected service options)
Can be implemented without a company website
a
Has fewer technical requirements
a
Suitable where the customer’s payment schedule doesn’t need to be
associated with a personalised service (e.g. Charities)
a
a
Requires programming and amendments to the business process
a
a
Suitable for companies that rely on online acquisition
a
a
Suitable for companies that have a payment schedule linked to
memberships
a
a
Can include unique customer identifiers (ref. numbers) within HTML links
a
a
Suitable if the business controls the customer management software
they use.
a
Ezidebit Pty Ltd |
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How to Sign up
1.
Email [email protected] to enquire about offering eDDR's.
2.
Pass suitability and compliance obligations as per our AFS License
requirements.
3.
Complete a Client Services Agreement and create an Ezidebit
account.
4.
Receive your unique URL link, specifically linked to your Ezidebit
account.
5.
Email this link to your customers or place it on your website.
6.
Your customers sign up to Ezidebit...
your debtor rate decreases...
...and your cash flow grows.
Ezidebit Pty Ltd |
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Ezidebit Pty Ltd |
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