Feedback collection flowchart

Feedback collection flowchart
Telephone
Email
Meeting
Etc.
Agents send inquiries and
receive response via online
platform
Regional Key users receive
inquiries and provide feedback
via online platform
HQ Entry Point has full visibility
of the process and is able to
receive / reply inquiries coming
from Regional key users as well
Agency1
Agency2
Agency3
Loreto Medina
RONA Key User
Agency1
Agency2
Customers
•
•
•
•
Gonzalo Serrano
ROWCSA Key User
Agency3
Agency1
Agency2
Agency3
Dilvar Dresch
ROECSA Key User
Agency1
Agency2
Agency3
Piran Wilson
ROEU Key User
Agency1
Agency2
Pablo González
ROASIA Key User
Agency3
Agency1
Agency2
Agency3
Vikyath Kumar
ROIN Key User
Pamela Angel &
Juan Carlos Duk
HQ Entry Points