Topup via Credit or Debit Card Intro Multiple payment sources are integrated into a single handset Topup solution Airtime Credit/Debit card Focus • USSD *131# • Web/ Mobile Web Intro 1. Selling Product : XL Airtime 2. Payment Source : Credit/ Debit Card -> Visa/ Mastercard 3. Customer : XL Subscriber 4. Channels : USSD, Web/ Mobile Web 5. Security : OTP (One Time Password), M-PIN How to access ? 1. Web/ Mobile Web : • MyXL site : http://123.xl.co.id/ • Isi Pulsa site : https://isipulsa.xl.co.id 2. USSD : dial *131# Web/ Mobile Web Web/ Mobile Web Functionality Registration Friend Family Topup Low Balance Phase 1 Reminder Date Payment Card Transaction History Change M-PIN Phase 2 Access from MyXL ISI PULSA KARTU KREDIT/DEBIT ISI PULSA OTOMATIS KARTU KREDIT VOUCHER FISIK XL ISI PULSA XL TUNAI Ideally it takes only 3 Simple Steps : Topup Registration Your XL MSISDN Link Credit/ Debit Card to your XL MSISDN Step 1 : Topup (Mock-Up) -BCA – Your code is : 55165 0878123456789 Target MSISDN & Denomination Card Details Bank OTP Transaction status Step 2 : Registration (Mock-Up) -XL– Your OTP code is : 33433 What is an MPIN? Your M-PIN controls future access to your EZYrecharge Account. 0878123456789 What is an OTP? A USSD push from EZYrecharge system to your mobile phone to authenticate the MSISDN Step 3 : Link Credit/ Debit Card (Mock-Up) -BCA – Your code is : 55165 Whats this? 3D Secure is a system to authenticate CNP (Card Not Present) transactions. Your Bank sends a TAC via USSD to your handset Once Registered + Link Card Instantly Topup Via Multiple Channels: * Our Roadmap 1. USSD 2. Mobile Web 3. Web 4. Facebook App * 5. Twitter + USSD * 6. Applications * USSD USSD Functionality Registration Friend Family Topup Low Balance Phase 1 Reminder Date Payment Card Transaction History Change M-PIN Phase 2 Access from USSD *123# 1 Kartu Kredit/Debit 2 XL Tunai 3 mBanking 4 Bagi Pulsa 5 Perpanjang Masa Aktif 3 Kartu Kredit/Debit 6 Bagi Kuota 0 Kembali mpulsa Beli Pulsa dengan kartu kredit/debit VISA atau MASTERCARD: 1 <Nama1> 2 <Nama 2> 0 Kembali Topup via USSD (Mock-Up) Beli Pulsa dengan kartu kredit/debit VISA atau MASTERCARD: 1 <Nama1> 2 <Nama 2> 0 Kembali Pilih Pulsa yang diinginkan : 1 25,000 2 50,000 3 100,000 4 200,000 Anda akan melakukan Beli pulsa ke 0818797112 sebesar Rp.25000 dengan VISA 4564XXXXXXXX3456 Masukkan PIN Anda : XXXXXX Jika lupa PIN, kunjungi isipulsa.xl.co.id Pilih Kartu : 1. VISA 4988xxxxxxxx8796 2. VISA 4555xxxxxxxx8796 Anda berhasil melakukan Beli Pulsa ke 0818797112 Rp.25000 Reff.123456789 Family & Friends (Isi Pulsa Otomatis) SMS Low Balance SMS Reminder on spesific date SMS XL SMS XL Your friend Djoko has a low balance, to top him up reply “Y” Your friend Djoko is due a Reload today, to top him up reply “Y” If the user reply “Y” USSD Push Menu come -- M-Kartu— Welcome back. 1.Nomor-Ku 2.Djoko 3.Ahmad 4.Nomor Lain Customer Care Escalation Flow XL Customer Service Customer Issuing Bank XL Network InterAcct Technical Support Scope of Work/ Role XL Customer Service • • • • • Product Overview Manual Guide FAQ Promotional Customer Problem Escalation (Internal) XL Network • Network Connectivity (STP, SOA, SMSC, etc) Troubleshooting Issuing Bank • Credit/ Debit Card Account Management Customer Care Web Reporting Web Reporting (Mock-Up) The reporting is available at https://ccxl.ezy-mpay.com/ Customer Care Wiki Wiki (Mock-Up) Customer Care Wiki is a useful online knowledge library web based system which covers Product Overview, FAQ, Terms, Troubleshooting, Manual Guide, Escalation Matrix, & many more; at http://wikixl.ezy-mpay.com/wiki/ Customer Care Trouble Ticket System (JIRA) JIRA – Trouble Ticket JIRA is a web based application for help desk support, it is accessible at http://issues.iasgrp.com:8080/secure/Dashboard.jspa The IAS customer care team will respond to issues based on priority, and escalate where necessary to tech teams. The submitter of the ticket will be notified by email when there is an update, and can use the website to view all open tickets. JIRA – Create Issue (Mock-Up) JIRA – Create Issue (Mock-Up) Thank You
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