External referral leaflet for Canadian returnees

External referral leaflet for
Canadian returnees
For all Returnees (DCOs and non DCOs)
www.iomtoronto.ca
ENGLISH
VERSION
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Referral Information for Returnees from Canada
Based on the experience generated during the implementation of the CAVRR programme in Croatia until
July 2014, returnees should consider the general recommendations below before and upon their return.
IOM ZAGREB / CROATIA
What is important to know before returning to Croatia? Which useful information one needs to have? What to expect? Which are the first steps to be taken before final decision is made?
Please contact:
State Office for Croats abroad
Trg hrvatskih velikana 6
10000 Zagreb
www.hrvatiizvanrh.hr
Phone: +385 (1) 6444 680 Fax: +385 (1) 6444 688
E-mail: [email protected] E-mail: [email protected]
The main task of the Welcome Office is to facilitate the return and integration of the emigrated Croats in
the overall Croatian legal system. The Office can successfully help in resolving various issues: how to apply
for Croatian citizenships, how to apply for personal documents, how to register a vehicle or to validate the
foreign school certificates, as well as many other necessities. Within the Welcome Office one may receive
information on custom and tax benefits for all physical and private persons. More details are to be found at
the official State Office web site under the link “useful information” (www.hrvatiizvanrh.hr)
Furthermore, the Welcome Office provides as a mentor-adviser for all persons who need additional help
and support in any matter regarding their return to Croatia.With mutual effort, in cooperation with other
departments of the State Office for Croats Abroad, as well as other administrative bodies of the Republic
of Croatia, the Welcome Office represents the focal point to all Croats abroad, including all the Croats who
already began their life in Croatia.
The Welcome Office will provide the entire necessary tool to make their return and integration process in
the Croatian society more successful.
List of governmental and non-governmental service providers:
1. EDUCATION
Validation of school certificates and diplomas
We would like to draw the attention of beneficiaries with school aged children to the
following important issues:
Returnees should specifically note the importance of getting their school diploma-related papers from
Canada in order to be able to have their certificates/diplomas recognized upon return (especially for the
children). Given the differences between the Canadian and Croatian education systems, this may include
official transcripts, school certificates, curricula and any other official documents. It is important to get the
child’s official documents from the Canadian school before departure and bring it back to Croatia.
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These documents may need to be translated to Croatian.
To find certified Interpreter for your County please follow next steps:
-go to the following web site and follow next steps:
http://www.mojkvart.hr and then odaberite kategoriju →javne ustanove i institucije→lokacija
→sudski tumač
2) Employment
Registering at the National Employment Service upon arrival can be useful for several reasons:
Rights
The right to financial assistance and reimbursement for time education and training
The right to financial assistance and reimbursement for continuing professional training for work
without employment
The right to financial assistance extended pension insurance the insured under a contract of
employment for a certain period of time for permanent seasonal jobs
The right to one-time financial assistance and compensation for travel and relocation expenses
The right to pension insurance if people qualify for unemployment benefits and meet the qualifying age for old age pension, and missing more than 5 years of service for retirement pension
The right to compensation for the period of unemployment (provided at least 9 months in the last 24 months; application to the Department and apply for financial compensation within the stipulated period.
Contacts:
Croatian Employment Service in Zagreb
Address: Zvonimirova 15
10000 Zagreb, Croatia
Phone: + 385 1 4699-999
Web site: http://www.hzz.hr/ – please see other contacts of Regional Offices on this web site
3)Housing & Psycho-social assistance
Family Support and Child Welfare Services
The Family Support and Child Welfare Services can help those families and individuals who are facing
social problems, dealing with life management and mental hygienic problems and due to this they are in
crises situation or in danger.
RIGHTS IN THE SOCIAL WELFARE IN CROATIA
-guaranteed minimum benefits,
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-compensation for the cost of housing,
-entitled to the costs of fuel,
-compensation for the personal needs of users of accommodation,
-one-time charges, charges relating to education,
-personal disability,
-assistance and care,
-status of the parent or caregiver status,
-unemployment allowance,
-social services
Please see more information and the list of contact details for each County at the following website:
http://www.mspm.hr/adresar_ustanova/centri_socijalne_skrbi
Ministry of Social Policy and Youth for general information
Savska cesta 66
HR-10000 Zagreb
Tel. +385 1 555 7111
Fax. +385 1 555 7222
e-mail: [email protected]
4 ) Health
Health care scheme in Croatia
Health care insurance in Croatia includes basic, supplementary and private health care insurance. Basic health
care insurance is mandatory and consists of the right to health care and the right to financial benefits. The right
to various financial benefits includes compensation of salary during sick leave (including maternity leave) and
transport costs incurred when using the health services.
Supplementary and private health care insurance are voluntary schemes with the beneficiary contributing
a monthly insurance premium.
For further info please visit the following website:
Croatian Health Insurance Fund (www.hzzo.hr)
Address: Margaretska 3
10000 Zagreb
Working hours: 8 a.m.-4 p.m.
Compulsory insurance:
Phone: 0800 7979
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e-mail: [email protected]
Supplementary insurance:
Phone: 0800 7989
e-mail: [email protected]
Find help in emergencies
If you find yourself in a serious or life-threatening emergency or you need an ambulance, dial 112.
Calls are free of charge from any phone, including mobile phones.
Ambulance services are free in Croatia.
When you call emergency services in Croatia, you will have to provide the following information:
• your name
• the nature of the incident
• what time the incident occurred
• where the incident occurred
• if there are any injured or ill people, and how severe the injuries are
• what kind of help you’re looking for (fire, ambulance, etc.)
Other important phone numbers to note down:
• 192 – police
• 193 – fire brigade
• 194 – ambulance services
• 1955 – sea rescue
• 1987 – road side help (+385 1 987 from foreign mobile phones)
5) Legal Assistance (Free legal aid)
Free legal aid can be sought by persons who are incapable of covering the cost of such
aid without jeopardizing their livelihood, and who belong to one of the categories below:
– Croatian citizens;
– aliens with temporary residence;
– aliens with permanent residence;
– aliens under subsidiary protection;
– aliens under temporary protection;
– asylees;
–asylum seekers undergoing procedures in which legal aid to asylum seekers has not been envisaged
in a special act;
– Unaccompanied Migrant Children encountered in the Republic of Croatia without their parents or
a legal representative.
Request for approval of legal aid shall be submitted in writing directly or by registered mail to the competent
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office or branch of state government by place of residence (residence) of the applicant.
Request for approval of free legal aid shall be submitted on a form that contains information about the
financial status of the applicant and members of his household, statement (ZOBPP-statement) applicants on
the material and criminal responsibility for the accuracy of the data and statements of the applicant and the
adult members of the household of permitting access to all the information about their assets and income.
For more information please visit the following websites:
Legal clinic / Pravna klinika
Address: Ulica Ivana Tkalčića 50
10000, Zagreb, Croatia
Phone: + 385 1 4811-311, +385 1 4811-320
Web site: http://klinika.pravo.unizg.hr/
E-mail: [email protected]
Center for Peace Studies /Centar za mirovne studije
Human Rights House / Kuća ljudskih prava
Address: Selska cesta 112a, Zagreb
Working hours: 9 a.m.-5 p.m.
Phone/fax: +385 1 482 00 94 • Mobile: +385 91 3300181
Website: www.cms.hr
E-mail: [email protected]
General Administrative Service / Služba za opću upravu - Zadar
Free legal aid
Address: Josipa Jurja Strossmayera 20, Zadar
Phone: +385 23 350 138, +385 23 350 169
Fax: +385 23 350 186
Website: http://www.udu-zz.hr/sopcauprava.htm
E-mail: [email protected]
General Administrative Service / Služba za opću upravu - Šibenik
Free legal aid
Address: Trg Pavla Šubića I br. 2, 22000 Šibenik
Phone: + 385 22 244 270 • Fax: + 385 22 244 272
Website: http://www.udu-skz.hr/sluzbe_opca_uprava.asp
E-mail: [email protected]
Ured državne uprave /Office of the State Administration (Split-Dalmatia County)
Free legal aid
Split Office: Phone: + 385 21 300 250 Website: http://www.udu-sdz.hr/ E-mail: [email protected] www.iomtoronto.ca
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6) OTHER (AS RELEVANT): NGO OR GO (Area of intervention (counseling, shelter, medical, psychosocial support, psychological
support, legal assistance, re/integration through job placement, microbusiness and/or
social enterprise,
Centar za građanske inicijative Poreč
Address: Partizanska 2, 52440 Poreč
Tel/Fax: +385 52 452 746
E-mail: [email protected], Web: www.cgiporec.hr
Contact person: Biserka Momčinović
Centar za mentalno zdravlje i ljudska
prava, Zagreb
Address: Buerova 42, 10000 Zagreb
Tel/Fax: +385 1 461 53 53
E-mail: [email protected], [email protected]
Contact person: Suzana Kulović
Centar za podršku i razvoj civilnog
društva «DELFIN»
Address: Braće Radića 13, 34550 Pakrac
Tel/Fax: +385 34 411 780
E-mail: [email protected]
Web: www.delfin-pakrac.com
Contact person: Mirjana Bilopavlović
Croatian Red Cross - HRVATSKI
CRVENI KRIŽ
Address: Ulica Crvenog križa 14/1, Zagreb
Tel: +385 1 4655 814
Fax: +385 1 4655 365
Web: www.hck.hr
E-mail: [email protected]
Organizacija za integritet i
prosperitet, Split - “OIP”
Address: Put Plokita 55, 21000 Split
Tel: +385 21 544 866, +385 544 867, +385 533 619
Fax: +385 21 543 075
E-mail: [email protected],
[email protected]
Web: www.oip.hr
Contact person: Meri Katunarić
SDF ženska inicijativa
Address: Ilica 16, 10000 Zagreb
Tel/Fax: +385 1 492 18 62.
E-mail: [email protected]
Contact person: Mira Ličina Jovanović
Udruga žena Romkinja „Bolja
Budućnost“
Address: Avenija Marina Držića 4 4/430,
10000 Zagreb
Tel/Fax: +385 1 61 10 311
E-mail: [email protected]
[email protected]
Web: http://www.uzrh-bb.hr
Contact person: Ramiza Memedi
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List of well-known/well established vendors that returnees could be referred to
Prima Commerce d.o.o.
Address: Slavonska cesta 6,
43000 Bjelovar, Hrvatska
Tel: +385 (0)43 244 655
Website: www.prima-commerce.hr
E-mail: [email protected]
BAUHAUS
Address: Jankomir, Škorpikova 27
10090 Zagreb
(Zagreb) Tel: +385 1 3430 700 (0800 22 99 free line for Croatia)
Fax: +385 1 3430 718
E-Mail: [email protected]
BAUHAUS - SPLIT
Address: Put Mostina 10
21000 Split
Tel: +385 21 440 800 (0800 25 99 free line for Croatia)
Fax: +385 21 440 817
E-Mail: [email protected]
BAUHAUS - ZADAR
Address: Ul. Akcije Maslenica 6
23000 Zadar
Tel: +385 23 233 900 (0800 6071 free line for Croatia))
Fax: +385 23 233 918
E-Mail: [email protected]
AUTO ŠKOLA “IGANA”
Address: 7.Gardijske brigade 7,
22 300 Knin
Phone: + 385 22 6691 069
Mobile: + 385 91 535 2356
Web: http://www.igana.hr
LESNINA H., d.o.o.
Kukljanovo 345
51227 Kukljanovo
Phone: +385 51 252809
Fax: +385 51 208103
www.lesnina.hr
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Lesnina Split
Address: Sv. Leopolda Mandića 2
21204 Dugopolje
Phone: +385 21 707 444
Email: [email protected]
Web: www.lesnina.hr
Working hours: 9 a.m.-8 p.m.
Saturday: 9 a.m.-8 p.m.
Pevec
Address: Ante Trumbića 1 b
43000 Bjelovar
For all stores please see:
http://www.pevec.hr/prodajni-centri/
Merkur Hrvatska d.o.o.
Address: Ivana Keleka 18 A
10360 Sesvete
Switchboard: +385 1 2009 333
http://www.merkur.eu/cro/index.html
FLIBA d.o.o. (EMMEZETA)
Address: GOSPODARSKA 5
10255 Donji Stupnik
Info-phone: +385 62 202 022
www.emmezeta.hr
BAUMAX Zagreb d.o.o.
Address: Velimira Škorpika 11
HR-10 090 Zagreb
http://www.baumax.com/hr/lokacije/hrvatska/
Switchboard:
Phone: +3851 3795 670
Fax: +3851 3795 680
For all stores in Croatia please see following link:
http://www.baumax.hr/c/location/showallstores
JYSK d.o.o.
Head office - Zadarska 80
10 000 Zagreb
Phone: + 385 1 5560 331
Fax: + 385 1 5560 332
http://www.jysk.com/hr/butikker.htm
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Brodomerkur
Address: Poljička cesta 35, 21 000 Split
Phone: +385 21 301 111
Fax: +385 21 460 824
E-mail: [email protected]
Certified Interpreter / ENG/CRO
Mileva Lambaša Lučev, professor, English language certified interpreter
Address: Eugena Kvaternika 4
22 000 Šibenik, Hrvatska
Phone: +385 98 952 3177
Fax: +385 22 218 489
E-mail: [email protected]
General Recommendations on how to use the reintegration grant (only for non-DCO returnees)
The non-DCO returnees should consider the following:
1) Bear in mind the structure of Reintegration Assistance (RA) and the fact that some limits apply in terms
of spending your RA package. You can enquire about the maximum amounts set for individual categories in
your package with IOM Toronto.
2) While this leaflet provides a list of local contacts and contact details of established vendors to meet
your needs, kindly note that the leaflet mainly includes data for the past most frequent counties of return in
Croatia, including the Split-Dalmatia, the Šibenik-Knin and the Zadar Counties. Feel free to explore the market
upon return and/or seek further information from local IOM Office.
Disclaimer Statement
The return-related information contained in this document was collected with great care. However,
IOM gives no guarantee as to the accuracy, completeness or correctness of the information, nor does it
endorse any views, opinions or policies of organizations or individuals referred to in this document. The
depiction and use of boundaries, geographic names and related data shown on maps included in the
document are not warranted to be error free, nor do they necessarily imply official acceptance by IOM.
This document does not take any position related to economic, political or security situation in the
country. IOM accepts no responsibility for any conclusions made or any results which are drawn from
the information provided in this document.
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IOM
Radnička cesta 41 7th floor,
HR-10000 Zagreb
Tel: +385 1 4816 881
Fax: +385 1 4816 879
[email protected]
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