MANUFACTURING AND WHOLESALE DISTRIBUTION INSIGHTS Forward Thinking Thought Leadership Integrated Business Planning: What Is IBP, and Why Do I Need It? Integrated business planning (IBP)—an advanced form of the much-heralded sales and operations planning (S&OP) process— is one of the most performance-enhancing management practices a company can adopt to dramatically improve top-line growth. In fact, according to the Aberdeen Group, a research and benchmarking organization, “best-in-class” corporations wouldn’t consider running their businesses without an IBP strategy in place. So what is IBP, and why has it attracted such buzz? Put succinctly, IBP is an executive planning and decision-making process that helps manufacturing, wholesale distribution, and consumer products companies maximize performance and profitability, reduce supply chain operating costs, manage demand and supply volatility, balance inventory levels, improve return on investment (ROI) and company value, and enhance customer satisfaction (see chart below). Benefits of Integrated Business Planning Forecast Error Reduction 20 - 25% SKU Rationalization 10 - 20% Inventory Reduction 5 - 10% Inventory Turns Increase 5 - 10% Service-Level Increase 5 - 10% Top-Line Revenue Increase 2 - 5% Source: IBM IBP links strategic planning with day-to-day planning and implementation, aligning sales and operations activities in order to balance demand and supply to better achieve corporate objectives. IBP connects financial planning and analysis with these activities, so that budgets and financial forecasts are not developed in a disconnected silo, far removed from everyday activity. IBP: The Basics To understand IBP, it is important to know why it is necessary. As the Aberdeen Group reports, reducing supply chain costs and minimizing volatility through tighter integration of demand and supply are consistently top priorities for corporate executives. Tighter integration means having the right product available at the right time to take advantage of sales opportunities while being able to react quickly to decreases in demand in order to reduce excess inventory. CohnReznick is an independent member of Nexia International Case Study: Hard Benefits of IBP Recently, we helped our client, the manufacturer of several brands of luxury personal care products, develop and implement an IBP process to overcome several challenges as it furthered plans to expand into new markets. The challenges were many and included: • Inventory problems, including low inventory turns for some SKU items as well as a need to improve new product planning capabilities, which had an impact on the timely introduction of new products along one brand line • Issues related to the complete launch of new product families related to another brand, focusing again on new product planning/timely introductions of products • The need to improve customer service levels/on-time customer fill rates as well as collection management (rationalizing product lines and focusing on top-selling SKUs) on a specific brand • The need to improve supply/material plans and vendor capacity planning limitations related to yet another brand We embarked on our assignment by initiating a pilot IBP initiative focusing on one family of products, something we recommend to get everyone comfortable and on board with the process. The pilot unfolded in typical IBP fashion. Key stakeholders were identified and assigned roles. In step 1, relevant information was gathered and the product portfolio review was completed, including plans for new product introductions and phase-outs. This was followed by step 2, the creation of the demand plan. In step 3, the corresponding supply plan was developed. In step 4, both plans were reconciled at the IBP team-member level, followed by the meeting of senior management, where the IBP was approved and the next steps— including a plan to implement IBP enterprise-wide—was developed. Six months following launch of the pilot project, results were already being seen. In the most recent plan, inventory is expected to decrease by 25% over the next 18 months for the product family subject to the pilot IBP, which had been experiencing low inventory turns for some SKUs. The client also saw on-time fill rates for another product brand improve by 15% over a five-month period, moving from 82% to 97%. While hard numbers are not in yet, anecdotally, improvements for new product introductions also are being seen across all brands as compared to the company’s historical performance. cohnreznick.com No one can predict the future, but everyone can prepare for it. IBP helps companies do that. IBP is essentially a long-term collaborative planning process, in which forecasts are created and then evaluated and continuously refreshed to align demand and supply by integrating tactical and strategic planning. Creating the Plan: Step-by-Step 1 Gather Information The planning work is done by an executive decisionmaking team comprising senior members of various organizational units—typically from marketing, sales, product development, planning and procurement, production and operations, distribution, warehouse and logistics, and finance. This team collaboratively creates a unified “game plan” for operations and finance. The plan is measured against performance at least monthly to identify gaps, take corrective action, and make longer-term decisions while there is still time to plan, ensuring the company stays on course to achieve both short-term and longer-term strategic objectives. Is IBP Right for You? An organization usually experiences some degree of pain before it embraces an IBP strategy. This “pain” can be heard in the following questions, which were asked by one of our IBP clients, a manufacturer and wholesale distributor of consumer products: The IBP process is launched by gathering data and new information. This information and the product portfolio is reviewed to validate new product introductions and phase-outs over the planning cycle, which typically spans a rolling time period of 12-24 months. 2 Forecasted demand is developed at an aggregate product family, volume, and revenue level and converted into a formal request for product known as the demand plan. This plan is driven by information on sell-through, ordering patterns, field intelligence, competitive intelligence, new product introductions, and promotional campaigns, etc. Demand planning is critical to the IBP process. AMR Research (now part of Gartner) found that companies best at demand planning average: • 15% less inventory • 35% shorter cash-to-cash cycle times • 17% higher perfect order fulfillment • 1/10th of the stock-outs of their peers 3 • How can we reduce inventory levels and improve our cash flow to be more in line with industry best practices? • What steps do we need to take to increase customer service levels/on-time fill rates? • Why are we often in expediting mode to address customer needs? What can we do to establish more stable delivery and at the same time reduce time to market and delivery lead times? • Are we properly managing our product lifecycle? Are new products being introduced on time, and are we closely managing our product collection? • How can we work together to better plan and manage our demand with supply? Other IBP triggers include the proliferation of organizational silos—departments or business units operating independently of each other and often misaligned with corporate strategy; constantly changing, unpredictable production schedules; inaccurate financial forecasts, with high variances between budget and actual results; and consistently missing revenue and earnings targets. Create SUPPLY PLAN Develop supply plan, synchronizing demand and supply. Operations commits necessary resources, including capacity, required to meet requested demand. Representatives from purchasing, inventory management, production, warehousing, logistics, and human resources, etc., provide input as to whether constraints exist regarding capacity, machinery, people, or suppliers, etc. A supply plan, focused on constraint resolution, is developed and translated to a cost forecast. • How do we deal with SKU proliferation and/or excess obsolete inventory due to poor product phase-out planning? • Why do we always seem to have so much of the wrong inventory? REVIEW DEMAND 4 conduct PRE-MEETING/ EXECUTIVE MEETING The monthly cycle concludes with a pre-meeting of IBP participants, who reconcile the demand and supply plans and make recommendations to executive management, which formally takes action on the plan, closing out the monthly cycle. 5 Integrate with the Financial Forecast Create a profit-optimized supply-demand balanced plan by integrating the plan with the organization’s financial forecast. As these steps illustrate, IBP constitutes a continuous process of planning and reconciliation, leading to the validation and approval of a 12- to 24-month sales and operating plan–refreshed monthly—that is meant to guide how each function within the organization operates. In essence, IBP makes the annual strategic planning and budgeting process obsolete. The Role Finance Plays While many corporate S&OP initiatives focus the spotlight on the operations role, the importance of integrating finance into the process to create a profit-optimized supply-demand balanced plan cannot be understated. In fact, this is one of the primary differences between IBP and many of the S&OP processes seen in practice. Indeed, in its survey of 220 companies examining their S&OP initiatives, the Aberdeen Group identified best-in-class companies as organizations that successfully integrated finance with supply and demand, something “average” and “laggard” companies fail to do. In correlation to this finding, one director of finance for a large consumer durables company told the Aberdeen Group that the company’s revenue forecasting process, once occurring yearly, now takes place on a monthly basis in order to take advantage of data streaming from the IBP plan. This initiative requires the conversion of data in order to express the plan in terms of revenue and margin rather than operational volumes, but as the Aberdeen Group noted, it is an exercise most best-in-class companies are doing in order to engage the financial organization in the IBP process and make maximum use of this valuable information. Contact For more information on Integrated Business Planning, please contact John P. Macrae, CLSSS, CSSGB, principal with CohnReznick Advisory Group and accounting and financial transformation service area leader at 732-380-8629 or [email protected] or Alan Wolfson, CPA, Partner and Manufacturing and Wholesale Distribution Industry Practice Leader at 646-254-7416 or [email protected]. This is the first article in a five-part series, “How Manufacturing and Wholesale Distribution Companies Can Maximize Performance and Profitability,” prepared by CohnReznick Advisory Group and the Firm’s Manufacturing and Wholesale Distribution Industry Practice. What Does CohnReznick Think? IBP can very effectively align stakeholders across an organization and help them work toward meeting customer demand and achieving corporate performance and profitability goals. It relegates the typical strategic planning and annual budgeting “events” to relics of the past by building them into the monthly IBP planning cycle. Critical to the success of any IBP initiative, however, will be the buy-in of all stakeholders. Senior leaders must “walk the talk,” and everyone must not only understand their roles in the process, but also the value of the process itself. Successful IBP requires alignment of roles, processes, supporting data, technology, and a collaborative culture. For most organizations, implementation will depend heavily on a change-management component. Equally important is a commitment from the top down to ensure that the process occurs on at least a monthly basis. To be successful, IBP must be considered as vital and routine an activity as completing the monthly financial close. About CohnReznick With origins dating back to 1919, CohnReznick LLP is the 10th largest accounting, tax, and advisory firm in the United States, combining the resources and technical expertise of a national firm with the hands-on, entrepreneurial approach that today's dynamic business environment demands. CohnReznick serves a large number of diverse industries and offers specialized services for Fortune 1000 companies, owner-managed firms, international enterprises, government agencies, not-for-profit organizations, and other key market sectors. Headquartered in New York, NY, CohnReznick serves its clients with more than 280 partners, 2,500 employees, and 26 offices. The Firm is a member of Nexia International, a global network of independent accountancy, tax, and business advisors. For more information, visit www.cohnreznick.com. © 2014 CohnReznick LLP This has been prepared for information purposes and general guidance only and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is made as to the accuracy or completeness of the information contained in this publication, and CohnReznick LLP, its members, employees and agents accept no liability, and disclaim all responsibility, for the consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it.
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