WHO TO CALL Nutrition Services Section

WHO TO CALL
Nutrition Services Section
This phone list, designed as a resource for WIC Directors, includes
information about who to call with questions or concerns in specific areas.
Email is also available for anyone on this list.
For example: [email protected]
Outside of Austin/Travis County
Call toll free at 1-877-341-4491 and follow the menu options.
Within Austin/Travis County
Call (512) 341-4400 and press 1 followed by extension.
November 2014
1
Information Response Management (IRM) Group
Information and Response Management (IRM) Liaisons should be called first for most
communication. They are the link between the Local Agencies and the State Agency and should be
called for assistance in locating the appropriate person. Corresponding Local Agencies for each
IRM Liaison are listed on the next to last page of this directory.
Cathy Carrillo…...……………….…………………………………………………….512/341-4619
Karla Mendez…..…………………………………………………………...…………512/341-4417
Raul Rodriguez…..…………………………...…………………..................................512/341-4716
Veronica Euresti………..…..………………………………….….…...........................512/341-4745
Nutrition Services Section
Section Director/State WIC Director .......... Lindsay Rodgers………………………...512/341-4563
Executive Assistant to the Section Director....Kay Kirksey……………………….512/341-4562
Nutrition Education/Clinic Services Unit Director….Amanda Hovis………….……..512/341-4511
Food Issuance & Redemption Services Unit Director....Magdalena Blanco………….512/341-4504
A
Annual Plan of Operations (APO) .............. Marissa Acosta ........ …………………….512/341-4649
Approved Foods .......................................... Paula Kanter ............ ………………….…512/341-4574
Automation Matters .................................... Jim Wieland ........... …………………….512/341-4408
B
Breast Pump Orders, Retrieval, Pump Vendor Issues….
Letty De La Rosa…………..………..…..512/341-4567
Breast Pump Policy and Issuance………....Jessi Cano………………………….........512/341-4584
Breastfeeding Mother-Friendly Worksite & Breastfeeding in Public....
Julie Stagg ……………………512/776-7111 Ext 6917
Breastfeeding Promotion, Education, Policy….
Tracy Erickson…………..……….……..512/341-4521
Breastfeeding Peer Counselor Program…...Kristina Arrieta……..………….………..512/341-4593
Breastfeeding Rights at Work……………..Department of Labor……………………866-487-8243
Breastfeeding Training…………………….Missy Hammer………………………….512/341-4457
Marguerite Kelly……….……………….512/341-4589
Linda Zeccola…………………………...512/341-4591
Katie Coyne……………………………..512/341-4594
Breastfeeding - Lactation Services Funding….
Faith Njoroge….……..……..…...............512/341-4575
Email address for anyone on this list -- for example: [email protected]
2
B (continued)
Breastfeeding - Texas Ten Step Program….Veronica Hendrix……………………….512/341-4592
National Breastfeeding Month……………..Faith Njoroge….…………………..........512/341-4575
Prenatal Breastfeeding Education Bags……Letty De La Rosa…………..……….…..512/341-4567
C
Caseload Increases ...................................... Cara Tomlinson…..……………………...512/341-4526
Child Abuse Reporting Requirements of Rider 19………………….…Quality Management Branch
…………………………………………..……..(888) 963-7111 Ext 6250 or [email protected]
Children with Special Health Care Needs (CSHCN)….Cathy Plyler……..…………..512/341-4577
Civil Rights Complaints.............................. Marissa Acosta……..……………………512/341-4649
Civil Rights Training……………………...Rachel Edwards………………....………512/341-4763
Clinic Address/Hours of Operation Updates………….. .............. …….. [email protected]
Clinic Anthropometric Equipment .............. Leona Duong ........... …………………….512/341-4520
Clinic Services Branch
Branch Manager, Rachel Edwards……….............................512/341-4763
Sandra Brown…………………………....512/341-4576
Tiffany Brown…………………………...512/341-4587
Liz Bruns………………………………...512/341-4585
Leona Duong…………………………….512/341-4520
Benny Jasso……………………………...512/341-4573
Paula Kanter…………………..................512/341-4574
Pat Koym………………………………...512/341-4578
Cathy Plyler………………………...........512/341-4577
Anita Ramos……………………………..512/341-4581
Lisa Rankine……………..........................512/341-4582
Tonia Swartz……………………………..512/341-4586
Computer Help Desk (toll free number) ....................................... …………………….800/650-1328
Computer Support ………………………..Jim Wieland.............. …………………….512/341-4408
Computer Training ……………………….Karen Charles……….………….………..512/341-4711
Contracts - Local Agency ………………...Benny Jasso……………………………...512/341-4573
Customer Service Training………………..Liz Bruns ……………………………......512/341-4585
Email address for anyone on this list -- for example: [email protected]
3
D
Disasters - After Hours Contacts…………..Lisa Rankine……...…………...(Cell #) 512/426-0782
Magdalena Blanco…......………(Cell #) 512/239-8970
Amanda Hovis......………..........(Cell #) 512/623-0843
Dietetic Internship…………………………Mary Van Eck……………......................512/341-4510
E
Electronic Benefits Transfer ....................... .Magdalena Blanco……….……………..512/341-4504
(Cell #) 512/239-8970
Electronic Benefit Transfer Cards (EBT)…Cynthia Pryor…...…………………….…512/341-4546
F
Farmers Market - Cash Value Benefits (CVB) Pilot…Denisha Cox……….…............512/341-4402
Fiscal (LA) & Incentive Issues ................... Benny Jasso……………….......................512/341-4573
Fiscal (State) Issues..................................... Paula Childress…………….....................512/341-4527
Food Packages ............................................ Paula Kanter……………….....................512-341-4574
Formula Issues ............................................ Sandra Brown…………………………...512/341-4576
Cathy Plyler………………………….......512/341-4577
Pat Koym………………………………...512/341-4578
Formula Approval Pager…………………………………………………………..…..512/499-6814
Formula Drop Ship………………………..Sandra Brown…………………………...512/341-4576
Formula EBT Issues………………………Sandra Brown…………………………....512/341-4576
Formula Training………………………….Cathy Plyler………………......................512/341-4577
Funding Formula………………………….Benny Jasso………………………….......512/341-4573
I
Immunizations……………………………..Liz Bruns………………………………..512/341-4585
L
Legislative Questions or Requests from Federal or State Legislators….
Mary McCaffity……..............................512/341-4564
Local Agency Accounting Policies………...Benny Jasso………………….………....512/341-4573
M
Materials……………………………………Karla Lopez…………………………....512/341-4522
(All questions on ordering forms, brochures, posters, manuals, training materials, education
materials, outreach materials, videos, DVD’s etc.)
Email address for anyone on this list -- for example: [email protected]
4
N
Nutrition Education Branch
Branch Manager, Shirley Ellis……………………………...512/341-4570
Kristina Arrieta…………………………..512/341-4593
Jessi Cano………………………………..512/341-4584
Katie Coyne……………………………...512/341-4594
Tracy Erickson…………………………...512/341-4521
Angela Gil…………………………….....512/341-4590
Missy Hammer…………………………..512/341-4457
Matt Harrington……………..……….…..512/341-4515
Erica Harris………………………………512/341-4588
Veronica Hendrix………………………..512/341-4592
Marguerite Kelly………………………...512/341-4589
Debbie Lehman………………………….512/341-4517
Faith Njoroge……………………………512/341-4575
Kelley Reed……………………………...512/341-4580
Mandy Seay……....……………………...512/341-4516
Linda Zeccola……………………………512/341-4591
O
Open Records/Public Information .............. Leona Duong..…………………………...512/341-4520
Outreach…………………………………...Angela Gil…………………………….....512/341-4590
P
Performance Measures……………….……Benny Jasso…….....…………...….…….512/341-4573
Policies (Breastfeeding) …………………..Tracy Erickson…………………….........512/341-4521
Policies (Certification/Clinic)……………...Lisa Rankine………………………........512/341-4582
Policies (Local Agency)…………………....Rachel Edwards…………………….......512/341-4763
Policies (Nutrition Education)……………..Matt Harrington…………………....……512/341-4515
Policies (Vendor)…………………………..Magdalena Blanco………....…………....512/341-4504
Program Services & Operations Branch…...Ellen Watkins………..…………..….......512/341-4572
Q
Quality Management Branch……………...Nancy Taylor…………….........512/776-7111 Ext 3153
R
Record Retention………………….………Marissa Acosta…..……….……………..512/341-4649
Email address for anyone on this list -- for example: [email protected]
5
S
Subpoenas for WIC Information................. .Mary McCaffity….….………..………...512/341-4564
T
Texas Administrative Code WIC & FMNP Rules….Mary McCaffity.......…...............512/341-4564
Training - Certification……………………Tiffany Brown……....…………………..512/341-4587
Training - WIC Directors’ Orientation…….Liz Bruns…………….……………….....512/341-4585
Training - Nutrition ………………………..Mandy Seay……....…………………….512/341-4516
Debbie Lehman…………...……………512/341-4517
Kelley Reed……..……………………...512/341-4580
Training - Texas Ten Step Program…....…..Veronica Hendrix………………………512/341-4592
Training - WIC Certification Specialist (WCS)….Tiffany Brown……………………512/341-4587
V
Vendor Claims Payment Inquiry….……......Connie Oyervides.............………..….…512/341-4631
Vendor Claims Late Submission Disputes.....Carye Dallas………………...................512/341-4741
Vendor Contracts/Questions……………..…Linda Santander………...............……...512/341-4401
Sonia Duarte……….………………..…512/341-4604
Vendor Training………………………….....Tamika King…………………..…….....512/341-4779
Voter Registration………………...….….….Mary McCaffity………………………..512/341-4564
W
WIC Certification Specialist (WCS)……..…Tiffany Brown………………………....512/341-4587
WIC FORU Line……………………….........Marissa Acosta…….....……………......512/341-4649
WICGeneral…………………………………Marissa Acosta……………….………..512/341-4649
WIC State Plan……………………………....Mary McCaffity.………………………512/341-4564
WIC Statistics………………………………..Leona Duong…….……………………512/341-4520
WIC News…………………………………....Mandy Seay……....………………......512/341-4516
WIC Website………………………………....Lorise Grimball....…………………….512/341-4746
Email address for anyone on this list. For example: [email protected]
6
2-1-1 Texas/ Finding Help In Texas
www.211texas.org
This is a toll free line for information and referral to Health and Human Programs in the caller’s
community. 2-1-1 services are available throughout the state 24 hours a day, seven days a week.
State Agency Liaisons to TALWD for 2014 Standing Committees:
Automation Committee.............................Patrick Kampman….....….........................512/341-4554
Board of Directors………………………Mary McCaffity………………………....512/341-4564
Breastfeeding Committee......................... Tracy Erickson………………………….512/341-4521
Certification Committee........................... Rachel Edwards………………………....512/341-4763
Food Delivery Committee........................ Rachel Edwards…………………………512/341-4763
Paula Kanter……………………………..512/341-4574
Magdalena Blanco………………………512/341-4504
Legislative Committee ............................. Mary McCaffity…………………………512/341-4564
Nutrition Education Committee ............... Shirley Ellis……………………………...512/341-4570
Outreach/Marketing Committee .............. Angela Gil……………………………….512/341-4590
Project Funding/Adm. Committee……...Amanda Hovis….……………………………..512/341-4511
Benny Jasso…………...………………....512/341-4573
Training Committee…………………….Mandy Seay………...…………………....512/341-4516
Email address for anyone on this list -- for example: [email protected]
7
INFORMATION AND RESPONSE MANAGEMENT GROUP
LIAISONS FOR LOCAL AGENCIES
(May also cal1 toll free at 1-877-341-4491; press 1 followed by the liaison’s extension.)
Raul Rodriguez (512/341-4716)
001
007
019
022
037
038
042
049
056
Austin/Travis Co. Health & Human Services
City of Dallas Housing & Community Svcs. Dept.
Vida Y Salud-Health Systems, Inc.
Waco-McLennan County Public Health District
Victoria City-County Health Department
Corpus Christi-Nueces Co. Public Health District
Williamson County & Cities Health District
Frio County
City of San Angelo
058
059
061
065
074
126
Angelina County and Cities Health District
Barrio Comprehensive Family Hlth. Care Ctr., Inc.
Jasper-Newton County Public Health District
Texarkana-Bowie County Family Health Center
Brownwood-Brown County Health Department
Faith Mission and Help Center
Veronica Euresti (512/341-4745)
003
011
020
029
030
039
043
Cameron County Health & Human Services Dept.
Galveston County Health District
Regence Health Network, Inc.
Fort Bend Family Hlth. Ctr., Inc. dba AccessHealth
City of Port Arthur
Northeast Texas Public Health District
Community Health Center of S. Central Texas –
Women’s Health and WIC
044 City of Del Rio
045 Cross Timbers Health Clinic, Inc.
051 San Patricio County Health Department
053
054
060
064
069
073
076
Atascosa Health Center, Inc.
Tarrant County Health Department
Matagorda County Hospital District
Medina County Health Department
Community Council of South Central Texas, Inc.
El Centro Del Barrio, Inc.
North Texas Home Health Services, Inc. dba
Outreach Health Services
105 Milam County Health Department
Cathy Carrillo (512/341-4619)
005
010
017
021
026
027
028
032
036
048
Driscoll Children’s Hospital
Grayson County Health Department
UT Health Science Center at Houston
Wichita Falls-Wichita Co. Public Health District
City of Houston Health and Human Services Dept.
South Plains Community Action Association, Inc.
Centro De Salud Familiar La Fe, Inc.
Brazos Valley Community Action Agency, Inc.
City of San Marcos
Harris Co. Public Health and Environmental Svcs.
063 Hardin County Health Department
071 Collin County Health Care Services
089 Children’s Hospital of San Antonio –
Christus Santa Rosa Health Care
090 Los Barrios Unidos Community Clinic
100 City of Amarillo
108 Longview Wellness Center, Inc. dba
Wellness Pointe
Karla Mendez (512/341-4417)
004
012
013
024
031
033
034
035
040
041
Su Clinica Familiar
Hidalgo County Health and Human Services
City of Laredo Health Department
United Medical Centers
Bell County Public Health District
City of El Paso
Abilene-Taylor County Public Health District
Denton County Health Department
Beaumont Public Health Department
San Antonio Metropolitan Health District
046
062
067
070
077
095
107
110
Brazoria County Health Department
Paris-Lamar County Health Department
Corsicana-Navarro Public Health District
Chambers County Health Department
UTMB Regional WIC Program at Galveston
Hill Country Memorial Hospital
Community Care Foundation, Inc.
Tejas Health Care Center
8
Electronic Benefits Transfer (EBT) Contacts
and Phone Numbers
Quick Reference Sheet
Outside of Austin/Travis County
(May call toll free at 1-877-341-4491 and follow the menu options.)
Clinic/LA Questions:
 Admin or Partial Locks; Damaged EBT Cards – IRM Liaison, liaison’s direct phone
line (refer to pages 2 and 8); may also call toll free at 1-877-341-4491; press 1 followed
by liaison’s extension.
 Clinic Computer, Network, or Smartcard Terminal Problems – Automation Help
Desk 1-800-650-1328 or Jim Wieland 512/341-4408
 Clinic Procedures or Policy Issues Regarding EBT –Rachel Edwards 512/341-4763
 EBT Card Stock/Supply Issues – Cynthia Pryor 512/341-4546
 Allowable Foods Issues – Paula Kanter 512/341-4574
Grocer Questions:
 Claim Adjustments/Reductions – Carye Dallas 512/341-4741 or
1-800-252-9629
 WIC Direct Deposit Notification – Connie Oyervides 512/341-4631
 Allowable Foods Issues – Paula Kanter 512/341-4574
 Grocer Issues – Magdalena Blanco 512/341-4504 or Sandra Bass 512/341-4570
 Grocer Training Issues/Materials – Tamika King 512/341-4779
 Add a Food Item UPC – Lee Ann Fulgham 512/341-4809
Client/Participant Questions:
 Report Card Lost or Stolen – 1-800-WIC-FORU (1-800- 942-3678)
Email address for anyone on this list -- for example: [email protected]
9