JRP Incident Resolution SLA Achieved/Missed Last 12 Months
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Page 1
JRP Incident Resolution SLA Achieved/Missed Last 12 Months
2015-01-05 10:55:33 Central Standard Time
Travis Passman
incident_sla
Stage IN (Achieved, Breached) AND Created on Last 12 months AND Assignment group = ESWJL TSC - JRP AND Task Parent is empty
Stage
Run by: Travis Passman
2015-01-05 10:55:33 Central Standard Time
JRP Incident Resolution SLA Achieved/Missed Last 12 Months
Page 2
Closed Totals
Count Totals
Percent
(empty) Total
1
0.22%
Jan/2014 Total
11
2.44%
Feb/2014 Total
12
2.66%
Mar/2014 Total
4
0.89%
Apr/2014 Total
67
14.86%
May/2014 Total
62
13.75%
June/2014 Total
56
12.42%
July/2014 Total
33
7.32%
Aug/2014 Total
45
9.98%
Sep/2014 Total
45
9.98%
Oct/2014 Total
39
8.65%
Nov/2014 Total
49
10.86%
Dec/2014 Total
27
5.99%
Count
Percent
Closed
Stage
(empty)
Breached
1
100.00%
Jan/2014
Achieved
9
81.82%
Breached
2
18.18%
Achieved
9
75.00%
Breached
3
25.00%
Mar/2014
Breached
4
100.00%
Apr/2014
Achieved
60
89.55%
Feb/2014
Run by: Travis Passman
2015-01-05 10:55:33 Central Standard Time
JRP Incident Resolution SLA Achieved/Missed Last 12 Months
Closed
May/2014
June/2014
July/2014
Aug/2014
Sep/2014
Oct/2014
Nov/2014
Dec/2014
Run by: Travis Passman
Stage
Page 3
Count
Percent
Breached
7
10.45%
Achieved
59
95.16%
Breached
3
4.84%
Achieved
52
92.86%
Breached
4
7.14%
Achieved
30
90.91%
Breached
3
9.09%
Achieved
38
84.44%
Breached
7
15.56%
Achieved
44
97.78%
Breached
1
2.22%
Achieved
38
97.44%
Breached
1
2.56%
Achieved
47
95.92%
Breached
2
4.08%
Achieved
25
92.59%
Breached
2
7.41%
2015-01-05 10:55:33 Central Standard Time
JRP Incident Resolution SLA Achieved/Missed Last 12 Months
Closed
Total
Run by: Travis Passman
Stage
Page 4
Count
Percent
451
2015-01-05 10:55:33 Central Standard Time

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