LAMPIRAN III Hasil Uji Validitas dan Uji Reliabilitas KUALITAS

102 LAMPIRAN III
Hasil Uji Validitas dan Uji Reliabilitas
KUALITAS PRODUK
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.596
Approx. Chi-Square
Bartlett's Test of Sphericity
72.597
df
6
Sig.
.000
Anti-image Matrices
KP2
KP3
KP4
KP5
KP2
.469
-.219
.138
-.153
KP3
-.219
.412
-.122
.031
KP4
.138
-.122
.190
-.152
KP5
-.153
.031
-.152
.182
KP2
a
.515
-.497
.461
-.522
KP3
-.497
.726a
-.436
.114
a
Anti-image Covariance
Anti-image Correlation
KP4
.461
-.436
.547
-.816
KP5
-.522
.114
-.816
.605a
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.810
5
103 TANGIBLES
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.683
Approx. Chi-Square
Bartlett's Test of Sphericity
46.098
df
15
Sig.
.000
Anti-image Matrices
T1
T2
T3
T4
T5
T6
T1
.587
-.337
-.027
-.037
-.149
.184
T2
-.337
.648
-.072
.013
.059
-.085
T3
-.027
-.072
.522
-.246
-.137
-.099
T4
-.037
.013
-.246
.604
-.094
-.049
T5
-.149
.059
-.137
-.094
.565
-.229
T6
.184
-.085
-.099
-.049
-.229
.669
T1
a
-.547
-.048
-.062
-.259
.293
T2
-.547
a
.579
-.124
.021
.098
-.129
T3
-.048
-.124
.761a
-.438
-.253
-.167
a
Anti-image Covariance
.531
Anti-image Correlation
T4
-.062
.021
-.438
.774
-.162
-.077
T5
-.259
.098
-.253
-.162
.737
a
-.373
T6
.293
-.129
-.167
-.077
-.373
.658a
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.742
6
104 ASSURANCE
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.820
Approx. Chi-Square
Bartlett's Test of Sphericity
61.907
df
15
Sig.
.000
Anti-image Matrices
A1
A2
A3
A4
A5
A6
A1
.417
-.086
-.062
-.225
-.007
-.173
A2
-.086
.436
-.157
-.081
-.193
.000
A3
-.062
-.157
.667
.014
-.053
-.092
A4
-.225
-.081
.014
.487
-.085
.066
A5
-.007
-.193
-.053
-.085
.552
-.084
A6
-.173
.000
-.092
.066
-.084
.747
A1
a
.784
-.202
-.118
-.499
-.015
-.310
A2
-.202
.825a
-.291
-.175
-.394
.000
a
.025
-.088
-.130
.025
.792a
-.164
.109
a
Anti-image Covariance
A3
-.118
-.291
A4
-.499
-.175
.880
Anti-image Correlation
A5
-.015
-.394
-.088
-.164
.851
-.131
A6
-.310
.000
-.130
.109
-.131
.817a
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.834
6
105 REALIBILITY KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.627
Approx. Chi-Square
Bartlett's Test of Sphericity
13.382
df
3
Sig.
.004
Anti-image Matrices
R1
Anti-image Covariance
Anti-image Correlation
.854
-.153
-.147
R2
-.153
.687
-.327
R3
-.147
-.327
.689
R1
a
-.200
-.192
R2
-.200
a
.600
-.475
R3
-.192
-.475
.601a
.745
Reliability Statistics
N of Items
Alpha
.668
R3
R1
a. Measures of Sampling Adequacy(MSA)
Cronbach's
R2
3
106 RESPONSIVE KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.729
Approx. Chi-Square
Bartlett's Test of Sphericity
46.536
df
6
Sig.
.000
Anti-image Matrices
RS1
RS2
RS3
RS4
RS1
.803
-.182
-.001
-.055
RS2
-.182
.547
-.132
-.067
RS3
-.001
-.132
.333
-.231
RS4
-.055
-.067
-.231
.354
RS1
a
-.275
-.001
-.103
RS2
-.275
a
.824
-.309
-.152
RS3
-.001
-.309
.672a
-.673
RS4
-.103
-.152
-.673
.692a
Anti-image Covariance
.828
Anti-image Correlation
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.765
4
107 EMPHATY KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.590
Approx. Chi-Square
Bartlett's Test of Sphericity
26.861
df
6
Sig.
.000
Anti-image Matrices
E1
E2
E3
E4
E1
.551
-.340
-.117
.001
E2
-.340
.549
.052
-.132
E3
-.117
.052
.722
-.327
E4
.001
-.132
-.327
.695
E1
a
-.619
-.186
.002
-.619
a
.082
-.213
a
Anti-image Covariance
.584
E2
.568
Anti-image Correlation
E3
-.186
.082
.593
-.462
E4
.002
-.213
-.462
.629a
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.705
4
108 HARGA
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.716
Approx. Chi-Square
Bartlett's Test of Sphericity
90.847
df
15
Sig.
.000
Anti-image Matrices
P1
P2
P3
P4
P5
P6
P1
.336
-.166
-.138
.120
-.157
.051
P2
-.166
.349
.006
-.148
-.034
-.017
P3
-.138
.006
.369
-.133
.131
-.248
P4
.120
-.148
-.133
.425
-.177
.035
P5
-.157
-.034
.131
-.177
.353
-.126
P6
.051
-.017
-.248
.035
-.126
.442
P1
a
-.486
-.393
.319
-.457
.131
P2
-.486
a
.018
-.385
-.098
-.043
P3
-.393
.018
.641a
-.336
.363
-.615
a
Anti-image Covariance
.695
.819
Anti-image Correlation
P4
.319
-.385
-.336
.713
-.458
.081
P5
-.457
-.098
.363
-.458
.709a
-.320
P6
.131
-.043
-.615
.081
-.320
.722a
a. Measures of Sampling Adequacy(MSA)
Reliability Statistics
Cronbach's
N of Items
Alpha
.856
6
109 WAKTU KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.701
Approx. Chi-Square
Bartlett's Test of Sphericity
22.421
df
3
Sig.
.000
Anti-image Matrices
W1
Anti-image Covariance
Anti-image Correlation
.633
-.233
-.184
W2
-.233
.592
-.233
W3
-.184
-.233
.633
W1
a
.712
-.380
-.291
W2
-.380
.680a
-.381
W3
-.291
-.381
.712a
Reliability Statistics
N of Items
Alpha
.779
W3
W1
a. Measures of Sampling Adequacy(MSA)
Cronbach's
W2
3
110 INTERAKSI KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
.789
Approx. Chi-Square
Bartlett's Test of Sphericity
62.499
df
10
Sig.
.000
Anti-image Matrices
I1
Anti-image Covariance
Anti-image Correlation
-.240
.060
-.017
I2
-.103
.459
-.050
-.213
-.042
I3
-.240
-.050
.434
-.042
-.148
I4
.060
-.213
-.042
.418
-.171
I5
-.017
-.042
-.148
-.171
.456
I1
a
.754
-.199
-.475
.122
-.032
I2
-.199
.813a
-.111
-.487
-.091
a
I3
-.475
-.111
.789
-.099
-.333
I4
.122
-.487
-.099
.754a
-.392
I5
-.032
-.091
-.333
-.392
.827a
Alpha
I5
-.103
N of Items
I4
.587
Reliability Statistics
.850
I3
I1
a. Measures of Sampling Adequacy(MSA)
Cronbach's
I2
5
111 RELATIONSHIP QUALITY KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy.
Approx. Chi-Square
Bartlett's Test of Sphericity
df
Sig.
.836
Reliability Statistics
172.396
Cronbach's
45
Alpha
.000
.915
N of Items
10
Anti-image Matrices
KH1
KH2
KH3
KH4
KH5
KH6
KH7
KH8
KH9
KH10
KH1
.444
-.020
.054
-.095
.043
-.004
-.148
-.167
.056
.027
KH2
-.020
.263
-.017
.037
-.037
-.121
-.096
.041
-.059
-.035
KH3
.054
-.017
.290
-.179
-.043
-.010
-.076
-.117
.151
-.089
KH4
-.095
.037
-.179
.380
.017
-.075
.051
.123
-.180
-.050
Anti-image
KH5
.043
-.037
-.043
.017
.277
-.129
-.007
-.059
-.066
-.056
Covariance
KH6
-.004
-.121
-.010
-.075
-.129
.292
.016
.007
.020
.098
KH7
-.148
-.096
-.076
.051
-.007
.016
.274
-.020
-.060
-.029
KH8
-.167
.041
-.117
.123
-.059
.007
-.020
.383
-.119
-.031
KH9
.056
-.059
.151
-.180
-.066
.020
-.060
-.119
.399
-.075
KH10
.027
-.035
-.089
-.050
-.056
.098
-.029
-.031
-.075
.551
KH1
a
.812
-.058
.150
-.232
.122
-.010
-.425
-.405
.133
.055
KH2
-.058
.887a
-.061
.116
-.138
-.437
-.356
.128
-.181
-.091
a
KH3
.150
-.061
.783
-.540
-.153
-.033
-.270
-.351
.445
-.222
KH4
-.232
.116
-.540
.738a
.052
-.224
.160
.321
-.462
-.109
a
Anti-image
KH5
.122
-.138
-.153
.052
.901
-.451
-.026
-.180
-.197
-.143
Correlation
KH6
-.010
-.437
-.033
-.224
-.451
.842a
.056
.020
.058
.243
a
KH7
-.425
-.356
-.270
.160
-.026
.056
.878
-.061
-.181
-.076
KH8
-.405
.128
-.351
.321
-.180
.020
-.061
.819a
-.304
-.068
a
KH9
.133
-.181
.445
-.462
-.197
.058
-.181
-.304
.779
-.159
KH10
.055
-.091
-.222
-.109
-.143
.243
-.076
-.068
-.159
.911a
a. Measures of Sampling Adequacy(MSA)
112 Lampiran IV
Hasil Uji Regresi Linier Berganda
UJI t
Coefficientsa
Model
Unstandardized Coefficients
Standardized
t
Sig.
Coefficients
B
(Constant)
Std. Error
-.042
.080
Kualitas Pelayanan
.399
.181
SQxInteraksi
.052
Beta
-.529
.602
.399
2.202
.037
.063
.065
.833
.413
-.058
.085
-.058
-.682
.502
Price
.544
.125
.544
4.352
.000
Waktu
.068
.111
.068
.614
.545
1
Kualitas Produk
a. Dependent Variable: Kualitas Hubungan

Download Report