HUMAN RESOURCE MANAGEMENT

STUDENT IDENTIFICATION NO
MULTIMEDIA COLLEGE
JALAN GURNEY KIRI
54100 KUALA LUMPUR
FIRST SEMESTER FINAL EXAMINATION, 2013/2014 SESSION
MGT2033 - HUMAN RESOURCE MANAGEMENT
DMGW-E-F-2/12, DMGA-E-F-2/12, DMGT-E-F-2/12, DMGT-E-F-2/11, DMGS-E-F-3/11,
DMGS-E-F-2/12, DMGQ-E-F-2/12
19 FEBRUARY 2014
2.00 PM – 4.00 PM
(2 Hours)
INSTRUCTION TO STUDENT
1.
This Examination paper has TWELVE (12) printed pages.
2.
This question paper consists of THREE (3) sections.
3.
Section
A
: Answer ALL questions.
Section
B
: Answer ALL questions.
Section
C
: Answer ALL questions.
Please write all your answers in the Answer Booklet provided.
MGT2033
HUMAN RESOURCE MANAGEMENT
SECTION A
:
OBJECTIVE QUESTIONS – (20 Marks)
INSTRUCTION
:
Answer ALL questions.
1.
19 FEBRUARY 2014
What is the systematic process of matching the internal and external supply of people with
job opening anticipated in the organization over a specified period of time called?
2.
3.
A.
Human resource planning
B.
Recruitment
C.
Selection
D.
Training
What is the utilization of the firm’s human resource to achieve organizational objectives?
A.
Human resource management
B.
Human resource manager
C.
Organizing
D.
Planning
Which of the following is NOT a question that needed to be answer in job analysis?
A.
What physical and mental tasks does the worker accomplish?
B.
Who is to accomplish the task?
C.
When is the job to be completed?
D.
Where is the job to be accomplished?
Continued…
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4.
5.
HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
In what ways performance appraisal data used in training and development?
A.
To point out an employee’s specific need for training and development
B.
To suggest pay increase
C.
To indicate transfer opportunities
D.
To point out employee potential
As a union growth strategy, what is the term which involves labor maneuvers which do not
coincide with a strike or organizing campaign to pressure an employer for better wages,
benefit and the like?
6.
7.
A.
Union salting
B.
Political involvement
C.
Public awareness campaign
D.
Flooding communities with organizers
Discipline refer to as :
A.
The punishment provided by an organization
B.
The state of employee self-control present in an organization
C.
The threat of punishment made by managers
D.
Condition with exists only in military
Training devices of varying degree of complexity that the model real world are referred to
as:
A.
Vestibule training
B.
Role playing
C.
Programmed instruction
C.
Simulators
Continued…
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MGT2033
8.
9.
HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
Which of the following is a possible alternative to recruiting?
A.
Outsourcing
B.
Use of the contingent workers
C.
Employee leasing
D.
All of the above
Human resource management task is a formal system review and evaluation of individual
or team task performance therefore it means that
10.
11.
A.
Team training
B.
Performance appraisal
C.
Organizational appraisal
D.
Team appraisal
With what does the selection process typically begin?
A.
Administration of selection tests
B.
Employment interview
C.
Reference check
D.
Primary check
Why is job analysis performed?
A.
Changes in the nature of jobs
B.
Requirement by upper management
C.
Specified by the job analysis
D.
Unemployement compentasion
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12.
HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
The systematic process of determining skills, duties and knowlegde required for
performing jobs in an organization refer to :
13.
14.
15.
A.
Job decsriptions
B.
Job specifications
C.
Job qualifications
D.
Job analysis
The discipline process includes all of the following steps EXCEPT:
A.
Negotiate employer and employee agreement on proper behavior
B.
Communicate performance requirement and work rules
C.
Apply corrective action
D.
Establish performance requirement and work rules.
The process of advising, counseling and guiding employees is known as
A.
Coaching
B.
Appraising
C.
Assessing
D.
Mentoring
.
The primary purpose of providing employees with feedback during a performance
appraisal is to motivate employees to
A.
Apply for managerial positions
B.
Remove any performance deficiencies
C.
Revise their performance standards
D.
Enroll in-work related training program
.
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16.
HUMAN RESOURCE MANAGEMENT
It only considers the most performance of subordinate and ignore earlier work which been
better refer to
17.
18.
19 FEBRUARY 2014
A.
Receny effect
B.
Halo effect
C.
Central tendency
D.
Fatigue
.
Below are causes that effect of redundancy EXCEPT
A.
Reduced demand
B.
Financial losses
C.
Changes in technology
D.
Psychological stress
Employers have been known to use the
for their workers to force them to
accept the employers demand.
A.
Strike
B.
Picket
C.
Lockout
D.
Arbitration
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19.
HUMAN RESOURCE MANAGEMENT
Process for employers and employees to negotiate the terms and conditions of employment
refer to
20.
19 FEBRUARY 2014
.
A.
Trade Union
B.
Collective bargaining
C.
Collective agreement
D.
Conciliation
The normal sequence of actions taken by management in disciplining an employee will be :
A.
Oral warning, suspension without pay, demotion and dismissal
B.
Oral warning, written warning, suspension without pay, demotion and dismissal
C.
Written warning, oral warning, suspension without pay, demotion and dismissal
D.
Written warning, oral warning, demotion, suspension without pay, and dismissal
Continued…
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MGT2033
HUMAN RESOURCE MANAGEMENT
SECTION B
:
TRUE/ FALSE QUESTIONS - (20 Marks)
INSTRUCTION
:
Answer ALL questions.
1.
19 FEBRUARY 2014
Human resource management is an activity found in organizations whether they are
business or service oriented, large or small.
2.
Managers should ensure the most suitable worker was chosen to do each job and train them
to implement the best way of doing the job.
3.
The purpose of The Employment (Restriction) Act 1968 is to provide protection to workers
who may be involved in an accident at work or who contract some occupational disease.
4.
The function of Human resource department in employment is to establish and administer
performance management and appraisal systems.
5.
Training programs assist in recruiting workers as the more educated and sophisticated
workers choose companies that offer opportunities for personal growth.
6.
Computer aided learning is commonly used to develop communication skills or other
specific skills such as domestic inquiry procedures for managers and human resource
specialists.
7.
On the job training is conducted in a classroom or other place which is not in the employee
workstation.
8.
Human resource planning is a continuous process of linking the requirements for
manpower with the financial and operational plans of the organization in a particular time
period.
Continued…
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9.
HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
Job analysis is a technique of studying a job to identify the skills, knowledge, experience
and other requirements necessary to perform the job.
10.
Offering existing employees the opportunity to change jobs within the organization helps
retain the best and most versatile workers.
11.
Curricular vitae should be customized for different jobs and include only relevant
questions to determining whether the applicants is suitable for the job.
12.
Every manager is responsible to manage the performance of his subordinates which is
human resource specialists support managers in this role.
13.
Effective appraisal systems conducting market surveys to assess customer preferences and
their satisfaction with products.
14.
Rating scale can be used to measure personality traits, behaviors or output.
15.
Counseling is an important tool for human resource managers to make sure on how to
counsel their subordinate.
16.
In order to reduce worker problems associated with being transferred, companies may
provide a sophisticated relocation service through a consultant or agency specializing in
such services.
17.
Termination of probationers is a situation in which an external event beyond the control of
either employer or employee makes the employment contract impossible to fulfill.
18.
Industrial relations refer to the relationship between an employer and his employees,
particularly when the latter are members of the trade union.
Continued…
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19.
HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
Strike is an activity whereby trade union members who have dispute with their employer
stand outside their workplace holding placards and notices to express their dissatisfaction.
20.
Collective bargaining is a method favored by the authorities by whom employers and
employees may come to on the terms and conditions of employment of the employees
concerned.
Continued…
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MGT2033
HUMAN RESOURCE MANAGEMENT
SECTION C
:
ESSAY QUESTIONS - (60 marks)
INSTRUCTION
:
ANSWER ALL QUESTIONS.
19 FEBRUARY 2014
Question 1
a)
Define Human Resource Management.
(3 Marks)
b)
List the FOUR (4) other job titles might be used for specialist in Human Resource
Management.
(2 Marks)
c)
List and explain the FIVE (5) skills and attributes needed to be a successful human
resource practitioner.
(10 Marks)
Question 2
a)
Describe the FIVE (5) steps which should be followed to ensure training is organized in a
systematic manner.
(10 Marks)
b)
Explain Donald Kirkpatrick’s model of evaluating training effectiveness.
(5 Marks)
Continued…
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HUMAN RESOURCE MANAGEMENT
19 FEBRUARY 2014
Question 3
a)
Recruitment and selection is all about predicting future performance. Please describe the
SEVEN (7) steps of recruitment process.
(10 Marks)
b)
There are many types of bias which creep into appraisal systems, the most common being
those within the manager himself who is required to implement the systems. List and
explain the FIVE (5) biases in performance appraisal in the work environment.
(10 Marks)
Question 4
a)
Please define transfer. Please state TWO (2) reasons why employer transfers their
employees.
(6 Marks)
b)
State FOUR (4) causes employees apply for to transfer?
(4 Marks)
End of Page.
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