CV Audrey Klopp 2014 - Loyola University Chicago

Curriculum Vitae
Audrey Klopp, Ph.D., RN, NHA
812 N. Brainard Avenue
LaGrange Park, Illinois 60526
(708) 752-6602
E-mail: [email protected] or [email protected]
SUMMARY
Mission-driven leader and teacher focused on Adult Health and Geriatric services.
Specialty interest lies in the areas of dementia care, caregiver support and ethnogeriatrics.
Have held positions of increasing responsibility in staff leadership and mentoring with
proven results in operations and change management. Known as an innovator in
problem-solving through process improvement, data generation and utilization. Expertise
in adult learning and motivational styles coupled with creative teaching strategies.
Excellent communication, public speaking/presentation and teaching [including on
line] skills. Published in the areas of clinical, nursing management, culture change and
research.
PROFESSIONAL EDUCATION
2013
Faculty Development/Ethnogeriatrics
Stanford University Geriatric Education Center (SGEC)
Palo Alto, California
1988
Ph.D., Nursing
University of Illinois, Chicago, Illinois
1982
Enterostomal Therapy Program
University of Kansas, Kansas City, KS
1978
M.S. Medical-Surgical Nursing
Rush University, Chicago, Illinois
1974
B.S.N.
University of Illinois at the Medical Center, Chicago, Illinois
PROFESSIONAL EXPERIENCE
Marcella Niehoff School of Nursing, Loyola University, Chicago
2011-present
Assistant Professor, Department of Health Management & Risk Reduction
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Program Director
 for the DNP (Doctor of Nurse Practice) program (May, 2013-present))
 for the Adult Health/Gero Clinical Nurse Specialist Program (May, 2013- present)
Teach the following courses:
 GNUR 401 Theory and Concepts
 GNUR 450 Nursing Research for Health Professionals
 HSM 220 Aging in America
 MSN 447 Adult Health for the CNS
Chairperson of the School of Nursing Curriculum Committee (January, 2013-present)
Marcella Niehoff School of Nursing, Loyola University, Chicago
2009- 2011
Part-time Clinical Faculty
Taught the following courses:
 MSN 408 APN Practicum, Spring 2011
 MSN 408 APN Practicum, Fall 2010
 MSN 447 Adult Health for CNS (on-line) Fall 2010
 DNP 511 Practicum, Summer 2010
 GNUR 360 Professional Role Development: Researcher, Spring 2010
 GNUR 469 Topics on Advanced Nursing (later became MSN 447), Fall 2009
The Grove of LaGrange Park LaGrange Park, IL
2009-2010
A 120-bed skilled nursing facility, providing Medicare and Medicaid services to a variety
of complex elders in a unionized environment.
Administrator
Responsible for all clinical and fiscal management, safety, quality, marketing, and
customer service functions. Delivered The Grove’s best-ever State and Medicare surveys
within months of appointment.
Plymouth Place Senior Living, LaGrange Park, IL
1994 - 2009
A recently repositioned not-for-profit Continuing Care Retirement Community (CCRC)
in Chicago’s western suburbs on a 20-acre campus, serving 300 persons in independent
and assisted living, a skilled nursing home and a unique dementia setting.
Executive Director (2008 – 2009)
Managed day-to-day operations of the community through 7 direct reports (Department
Heads) and a staff of 200. Direct reports included dining services, assisted
living/memory support, plant, human resources, accounting, social programming and
resident services.
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Attracted, recruited and built a high performing team that is well respected in the
industry for excellence in senior services.
Achieved resident and family satisfaction scores above national benchmarked
averages.
Developed annual multi-million dollar budget; managed income and expenses.
Minimized Worker’s Compensation and unemployment losses through effective
risk management.
Provided leadership and direction for organization-wide Performance
Improvement initiatives.
Administrator (1999 – 2008)
Supported CEO, Board of Directors and architects through a 5 year repositioning period,
which included operating two building, managing physical and residential moves and
start-up. Worked closely with Marketing during fill-up. Transformed a medical model to
one of customer service and hospitality.
 Applied for and achieved assisted living licensure, skilled nursing licensure and
Medicare certification.
 Supervised the development and implementation of the initial Employee
Handbook.
 Developed and started Plymouth Place’s successful, social-model memory
support neighborhoods.
 Authored and coordinated 2003 off-site Board of Directors Retreat
 Coordinated and facilitated 2005 off-site, two-day Management Retreat
Director of Nursing (1994 –1999)
Operated a licensed intermediate care and sheltered care facility. Stabilized the nursing
workforce and evolved staff from a task-oriented model to a person-centered care model
with high resident and family satisfaction.
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Improved financial health by reducing reliance on nursing agency, resulting in
$250,000 saving during FY1999, implemented a fee structure for (previously
unbilled) services provided to Sheltered Care residents, resulting in $40,000 in
revenue during the first year, and doubled the private pay census.
Achieved Accreditation with Commendation (Long-Term Care) through Joint
Commission
Developed a successful house-wide Performance Improvement Model
Developed a successful house-wide monthly Staff Education Day to optimize
orientation and annual education needs and to meet regulatory requirements
Developed the Clinical Policy and Procedure Manual
Established electronic submission of MDSs for Joint Commission Quality
initiative
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Michael Reese Hospital & Medical Center Chicago, IL
1980 - 1994
A world-class inner-city academic and research medical center located on Chicago’s
south side, Michael Reese Hospital and Medical Center provided inpatient and outpatient
services to diverse socioeconomic populations, and was a Level 3 Trauma Center.
Director, Surgical Services and Medical-Surgical Nursing (1991 – 1994)
Managed 9 Medical - Surgical Nursing units (300+ patients), including a 26-bed freestanding CARF-accredited rehabilitation unit. Responsible for fiscal management of
Surgical Services, including General Surgery, Neurosurgery, ENT, Orthopedics, and
Plastic Surgery and the hospital-funded physicians within those departments. Also
managed 27 direct reports (Nurse Managers, Clinical Nurse Specialists, Administrative
Assistants, clinical staff in Cast Room and Blood Flow Laboratory. Prepared capital and
operating budgets for all areas of responsibility. Member of campus-wide Investigational
Review Board, Ethics Committee, CQI Committee. Shared evening, night, week-end and
holiday Administrator on-call responsibilities.
 Consolidated 9 nursing units to four
 Established a Med-Surg Nursing Registry and implemented an every-four-hour
review of staffing to minimize reliance on agency personnel
 Supported the implementation of electronic medical records
Clinical Nurse Specialist/Enterostomal Therapy (1980 – 1991)
Responsible for a primary caseload of patients (ostomy, difficult/draining wounds,
pressure ulcers and incontinence). Worked collaboratively and served as resource and
consultant to nursing and medical staff. Managing Editor of Nursing Newsletter, a
monthly publication. Chaired the planning committee for Illinois Nurses’ week 1986 –
1992. Member of Department of Nursing Committees: Clinical Ladder, Quality
Assurance, Nursing Scholarship, Nursing Practice, Partners-in-Practice Design Team,
Nurse Specialist Group.
 Reduced hospital-acquired pressure ulcers to 4% (below published national
average) by writing and implementing house-wide protocols for pressure ulcer
prevention, and the development and management of a house-wide Skin Care
Task Force
 Reduced pressure ulcer-related Emergency Room visits by opening and managing
an outpatient Wound Clinic in collaboration with a Plastic Surgeon
 Saved hospital money by controlling use of rental pressure-reduction equipment
through use of prevention and assessment protocols
 Reduced turnover of new Med-Surg nurse graduate hires by 50% through the
conduct of a Medical-Surgical Nurse Internship Program; many of these nurses
successfully transitioned to nursing specialties within 18-24 months of hire
Cook County Hospital, Chicago, IL
Chicago’s largest provider of in- and out-patient indigent care services.
1978 -1980
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Clinical Nurse Specialist
Served as nurse educator, consultant and resource nurse for 5 surgical units, Adult and
Pediatric Operating Rooms, Surgical Intensive Care, Recovery and the Burn Unit.
Responsible for quality assurance for these areas.
 Created and presented Chicago’s first series of Nursing Grand Rounds
 Wrote and taught an EKG For Beginners learning module
Foster G. McGaw (Loyola) Hospital, Maywood, IL
1976 - 1978
Staff/Charge Nurse, Cardiovascular Intensive Care Unit
Responsible for care of post-operative cardiovascular, general surgical and trauma
patients. Served as Charge Nurse on the evening shift.
Edward Hines VA Hospital, Hines, IL
1974 - 1976
Staff/Charge Nurse, Medical Intensive Care Unit
Responsible for care of critically ill medical veterans. Served as Charge Nurse on the
night shift and as a member of the hospital-wide Cardiac Arrest Team.
CERTIFICATIONS
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TimeSlips (a theatre-based approach to dementia management) Ann Basting,
Creator, 2007
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LEAP Specialist (a staff empowerment methodology) Mather Lifeways, 2005
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Dementia Unit Director, Rush Alzheimer’s Disease Center, 2000
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Board Certified, International Association for Enterostomal Therapy 1983 – 1988
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Certified Medical – Surgical Clinical Nurse Specialist,
Association, 1980 – 1996
American Nurses’
GRANTS/FUNDING
 Secured funding from Lyons Township Council to bring Dr. Anne Basting,
University of Wisconsin, to the LaGrange area to teach staff at all levels
TimeSlips, a technique for giving voice to persons silenced by dementia, 2006
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Developed an Illinois State-approved CNA training program in concert with
District 204 (local high school) and secured philanthropic funding, 1995
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Grant Recipient, International Association for Enterostomal Therapy Research
Grant (supported Body Image and Self-Concept in Persons with Stomas,
dissertation research), 1987
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Scholarship Recipient, Muriel Oxenhandler Kirchof Scholarship (supported
psychometric evaluation of Body Phenomenon Index, instrument developed for
dissertation research), 1987
PUBLICATIONS/SCHOLARSHIP
BOOKS
Klopp, A. “Body Image” in Gulanick, M. and Meyers, J. Nursing
Care Plans: Nursing Diagnosis and Intervention, 6th Edition. St.
Louis, Mosby Elsevier, 2007. (As a former editor on this book,
multiple other surgical topics)
Gulanick, M., Klopp, A., and Galanes, S. (eds) Nursing Care
Plans: Nursing Diagnosis and Intervention, 1st - 4th Edition, St.
Louis, C.V. Mosby Company, 1998 - 2004
CHAPTERS
Klopp, A. “The Clinical Nurse Specialist” in Case, B. (ed.) Career
Planning For Nurses, pp. 179-201. New York: Delmar Publishers,
1997.
Klopp, A. “Crohn’s Disease”. In Ambulatory Pediatric Nursing
Gulanick, M., Gradishar, D., and Puzas, M. (Ed), pp. 121-125.
New York: Delmar Publishers, 1994.
Klopp, A. “Caring For Children with Ostomies”. In Manual of
Pediatric Nursing Procedures. Skale, N. (Ed) pp.395-401.
Philadelphia: J.B. Lippincott Co., 1992.
ARTICLES
Klopp, A. “Illinois Eldercare: Changing the Culture of Living for
Residents in Long-Term Care”. Advance for Nurses,Vol.1 No.4,
pp.37 -38, 2007.
Klopp, A. “Taking the Pressure Off: Balancing Efficacy and
Economy in the Prevention of Pressure Ulcers.” Advance for
Nurses,Vol.1 No.4, pp.36, 2003.
Masleid-Mesirow, K. , Klopp, A. and Olson, L. “Improving
Certified Nurse Aide Retention: A Long-Term Care Management
Challenge”. Journal of Nursing Administration, Vol. 28, No. 3,
pp.56-61, 1998.
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Klopp, A. “Body Image and Self-Concept in Persons with
Stomas.” Journal of Enterostomal Therapy, Vol. 17, No. 3, pp.98105, 1990.
Klopp, A. “The Enterostomal Therapist as Researcher.” Journal of
Enterostomal Therapy, Vol.13 , No. 6, pp. 232-243, 1986.
Klopp, A. “Considering Alternatives: A Form of Adaptation.”
Journal of Enterostomal Therapy, Vol. 11, No. 3, p. 49, 1984.
Klopp, A. “Shunting Malignant Ascites.” American Journal of
Nursing, Vol. 84, No. 2, pp. 212-213, 1984.
Klopp, A. “Specialty Practice and Generic Goals: A Case for
Collaboration. Journal of Enterostomal Therapy, Vol.11, No. 1,
pp.19-22, 1984.
PRESENTATIONS
NATIONAL:
Klopp, A. and Piccoli, L. “Toward Well-Being:
Implementing Person-Centered Care in Long-Term Care” Poster
presented at the national meeting of the American Medical
Directors’ Association (AMDA), March 6-9, 2003, Orlando,
Florida
Klopp, A. “Eldercare in America” an invitational presentation to
Sodexo Senior Services Leadership Meeting, October, 2006.
Orlando, Florida
Klopp, A. and Weiler, D. “Nobody Said This Would Be Easy:
Free Yourself From Despair!” presented at the annual meeting
of the National Pioneer Network, August 2006,
Philadelphia, Pennsylvania
Applebaum, R., Munroe, D., and Klopp, A. “The Critical Link
Between Customer Satisfaction and Quality Improvement”.
Presented at the Annual Meeting of the American Society on
Aging, March 2000. San Diego, CA
Klopp. A. Justification of a Pressure-Relief Device. National
Symposium on Wound management. New Orleans, LA. 1989.
Klopp, A. Development and Psychometric Evaluation of the Body
Phenomenon Index (BPI). 20th National meeting of the
International Association for Enterostomal Therapy. Dallas, TX
1988.
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STATE – WIDE:
Klopp, A. and Esler, L. “Philanthropy Begins at Your Frontline”,
annual meeting of Life Services Network (LSN), March, 2009.
Chicago, Illinois.
Klopp, A., Masleid, K., and Weiler, D. “Whose Job Is It,
Anyway?”, annual meeting of Life Services Network (LSN),
March, 2007. Chicago, Illinois.
Klopp, A., Masleid, K., and Weiler, D. “Maximizing Staff
Capability and Creativity: Blurring Boundaries in Your
Organization”, annual meeting of Life Services Network (LSN),
April 2004. Chicago, Illinois.
Klopp, A., French, G. and Marconi, S. “Interviewing For PersonCentered Leaders”, annual meeting of Life Services Network
(LSN), April 2004. Chicago, Illinois.
Klopp, A., Lilburn, D. and Marconi, S. “Person-Centered
Leadership: Setting the Stage for Excellence”, annual meeting of
Life Services Network (LSN), April 2003. Chicago, Illinois.
Klopp, A., Masleid, K, and Adduci, J. “Sorting Your
SOCs (Statements of Concern)”, annual meeting of
Life Services Network (LSN), April 2003. Chicago, Illinois.
Klopp, A., Masleid, K., & Adduci, J. “Social Programming Across
the Continuum”, annual meeting of Life Services Network (LSN),
April 2002. Chicago, Illinois.
Klopp, A., Masleid, K., & Marino, A. “Improving Recruitment
and Retention with Attendance Rewards and Consequences”,
annual meeting of Life Services Network (LSN), April 2002.
Chicago, Illinois.
Klopp, A. and Mesirow, K. “Successfully Creating a Pet-Friendly
Environment”, annual meeting of Life Services Network (LSN),
April, 2001.
Klopp, A. Panel presentations: “Hitting the Mark: Staffing
Your Facility for Peak Performance” and “The Assisted
Living Law: Prepare Yourself.” Arlington Heights, IL. 2000
PRESENTATIONS
LOCAL:
Klopp, A. and Sih, R. “Memory Support: What’s New?”
presented June, 2007 at Plymouth Place Senior Living.
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Klopp, A. “Care More…Worry Less: Preparing For the Holidays
as a Caregiver.” Presented December, 2006 at Plymouth Place
Senior Living.
SPECIAL HONORS AND AWARDS
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Selected to participate as a trainee in the Stanford Geriatric Education Center’s
2013 Faculty Development Program: Ethnogeriatrics and Health Literacy
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Authored and accepted the Shining Star Award, recognized in 2006 as the Statewide Program of the Year entitled “The Well-Being Award” (an employee
recognition/motivation program supporting resident-directed services), Life
Services Network, the Illinois chapter of the American Association of Homes and
Services for the Aged (AAHSA)
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Nominated, Women of Distinction Award
Whispering Oaks Girl Scout Council 1997 & 1998
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Case Writer: Computerized Clinical Simulation Project
National Council of the State Board Nurse Examiners 1991 – 1994
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Nursing Excellence Award
Nurse Specialist Group Peer Award, Michael Reese Hospital 1991
TEACHING, SCHOLARSHIP AND SERVICE:
TEACHING
 Assistant Professor for Marcella Niehoff School of Nursing, Loyola University,
Chicago. Have co-developed and taught an on-line graduate level adult health
course, taught nursing research for Advanced BSN students, and served as
faculty for CNS and DNP students in their clinical practica and as they write
Comprehensive Exams. Program Director for Adult/Gero CNS and DNP
Programs .Student evaluations are excellent.
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Authored and taught 8-hour “Creating Home” course to staff biannually 20032008. This course was developed to support a transformed dementia care
environment and was required for all staff working in the dementia care
households
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Mentored four graduate (Master’s level) nursing students from St. Xavier School
of Nursing, one of whom became my replacement as Director of Nursing at
Plymouth Place Senior Living (1995 – 2006)
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Authored and taught “Advanced Leadership Skills for Long-Term Care” twice
yearly (a three-week course with 6 CEUs), Triton College, 2001 – 2005
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Authored and taught “Leadership Skills for Long-Term Care” twice yearly (a sixweek course with12 CEUs), Triton College, 1998 – 2005
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Mentored two graduate (Master’s level) nursing students from Marcella Niehoff
School of Nursing, 1987 – 1994, as Complemental Faculty
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Taught graduate-level nursing research, St. Xavier School of Nursing 1989 –
1994, as Instructor, Part-Time Graduate Nursing Faculty
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Mentored two graduate (Master’s level) nursing students from Rush University
School of Nursing, 1987 – 1994, as Part-Time Graduate Faculty
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Taught GI Component of CCRN Review Courses for Triton College and Froelich
and Associates, 1986-1994
SERVICE
 Chair the Marcella Niehoff School of Nursing Curriculum Committee
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Served as member chairman for LSN’s (Life Services Network) state-wide
Culture Change Networking Group
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Served a six-year term on LSN’s (Life Services Network) Assisted Living
Cabinet, helping to draft language for Illinois’s Assisted Living Rules and
Regulations
RESEARCH
 Developed and tested an instrument to measure bodily experiences (Body
Phenomenon Index) and studied psychometric value of same, 1987
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Conducted dissertation research entitled “Body Image and Self-Concept in
Persons with Stomas”, 1988
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Conducted a manufacturer’s clinical trial “Efficacy of a Powered Air Support
System [Pressure Ulcer Management], 1988
LICENSES:
 Registered Nurse, Illinois, 1974 – present
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Licensed Nursing Home Administrator, 1995 – present
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PROFESSIONAL MEMBERSHIPS
 American Nurses’ Association
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Illinois Society for Advanced Practice Nurses
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National Association of Clinical Nurse Specialists
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Gerontological Advanced Practice Nurse Association
REFERENECES: Available on request
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