Heathrow ground handlers performance report Number of air traffic movements (ATMs) managed per year Ramp handlers performance chart – November 2014 480,000 Number of ramp handlers at Heathrow Improving airport operations every day 9 Cobalt Cobalt Azurra ATMs Airport share 2,017 5% ATMs Airport share 764 2% Month score Quarter score MAA Month score Quarter score 86 83 82 79 82 MAA ATMs Airport share 870 3% Month score Quarter score MAA 81 78 74 76 How your performance is measured Maximum points available for each measurable area Dnata Safety Menzies Servisair ATMs Airport share 3,556 9% Month score Quarter score 77 80 MAA ATMs Airport share 6,717 21% Month score Quarter score MAA 65 64 ATMs Airport share 870 2% Month score Quarter score MAA 72 66 67 40 points Driver penalty points 10 Infringement notices 10 Turnaround audits 10 Aircraft damage incidents 5 Community safety sweep attendance 2 Vehicle defect notices 3 71 72 Service delivery Compliance 31 points 29 points Departures punctuality Baggage – transfers 10 Publication of accurate ETD/TOBT (CDM) 10 Environmental incidents 4 ULD compliance 3 ID infringements / code 97s 1 Towing performance 1 British Airways 20 Baggage – first 5 Baggage – last 5 PRM mobility aid repatriation 1 Safety, compliance and service delivery = 100 points Chart notes ASIG ATMs Airport share 19,215 51% Month score Quarter score MAA ATMs Airport share 2,974 7% Month score Quarter score MAA Quarter = Last 3 months MAA = Moving Annual Average, The average score over the last 12 months Only 3rd-party handlers servicing >1% of monthly ATM are listed. Azerbaijan Airways self-handles <1% of monthly ATMs and is therefore not listed. 62 64 64 52 56 61
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