Table of Contents Certified Key Performance Indicators Professional Legend List of materials Size No. of pages Type of file Course materials Date-City-CKPIProf-Course-notes 132 KB 19 XLSX Date-City-CKPIProf-Course-slides 13.8 MB 304 PDF Date-City-CKPIProf-Course-slides 13.8 MB 304 PPT 70 KB 8 PDF FS-S1-KPI-Definitions 202 KB 1 PDF FS-S1-KPIs-in-Practice 166 KB 1 PDF FS-S1-Terminology-in-Practice 267 KB 1 PDF Glossary of terms 288 KB 16 PDF Understanding Key Performance Indicators 582 MB N/A MP4 41.9 MB N/A MP4 BBC Horizon - Monitor me 534 MB N/A MP4 What is a Dashboard 26.8 MB N/A MP4 What is a Scorecard 24.8 MB N/A MP4 FS-S3-KPI-Selection-Criteria 190 KB 1 PDF Selecting Key Performance Indicators 222 MB N/A MP4 C-S4-Documentation-forms 13.9 MB 16 PDF C-S4-Negative-Behaviours 1.03 MB 7 PDF C-S4-Targets-in-practice 6.24 MB 12 PDF KPI Documentation understanding KPI names, calculating 689 MB N/A MP4 1.65 MB N/A MP4 475 10 PDF 140 MB N/A MP4 Chandoo-Bullet-charts 65.5 KB 1 XLS C-S5-Dashboards 6.39 MB 20 PDF C-S5-Graphs-in-practice 3.69 MB 18 PDF C-S5-Scorecards 12.0 MB 26 PDF Fort Worth Police Department 10.2 MB N/A MP4 Hichert-Success-rules 7.64 MB 1 PDF How the National Grid responds to demand 11.3 MB N/A MP4 TKI-13-Steps-to-make-gauge-lines 44.1 KB 1 XLSX Engage-for-success-UK-Employee-engagement-infographic 999 KB N/A JPG Managing with KPIs - tools, processes and techniques for 1.03 GB N/A MP4 BBC News - My Bottom Line - Paul Moody, Britvic 8.66 MB N/A FLV C-S7-Hardware 9.21 MB 14 PDF isee_Player_9.1.4_Installer 14.4 MB N/A EXE Simple Balanced Scorecard 595 KB N/A ITM FS-S8-Performance-Measurement-Maturity-Model-Questionnaire 445 KB 2 PDF RSA Animate - The surprising truth about what motivates us 44.1 MB N/A FLV VWdB-Innovation Awards Gala 151 MB N/A MTS Dashboard-Guide-for-Administrator 494 KB 5 PDF Performance-Scorecard-Guide-for-Administrator 436 KB 10 PDF CCPA01-Performance-Management-System-Architecture 203 KB 1 PDF CCPA02-DSOE 314 KB 2 PDF CCPA03-Strategy-Map 368 KB 2 PDF CCPA04-Performance-Scorecard 22 KB 1 PDF CCPA05-Portfolio-of-Initiatives 51.1 KB 1 PDF CCPA06-Dashboard 96.6 KB 1 PDF CCPA07-Performance-Healthogram 28.9 KB 1 PDF CCPA08-Monthly-Performance-Management-Process 76.4 KB 1 PDF CCPA09-KPI-Documentation-Form 15.9 KB 1 PDF CCPA10-Individual-Performance-Plan 21.3 KB 2 PDF CCPA11-Performance-Measurement-Maturity-Model-Questionnaire 105 KB 1 PDF KPIs-for-Call-center-dashboard 1.55 MB 56 PDF KPIs-for-Call-center-scorecard 1.59 MB 58 PDF CCPA01-Performance-Management-System-Architecture 75.3 KB 1 PPTX CCPA02-DSOE 90.8 KB 2 PPTX CCPA03-Strategy-Map 51.2 KB 2 PPTX CCPA04-Performance-Scorecard 681 KB 9 XLS CCPA05-Portfolio-of-Initiatives 222 KB 6 XLS CCPA06-Dashboard 3.45 MB CCPA07-Monthly-Performance-Management-Process 94.6 KB 1 PPTX CCPA08-Performance-Healthogram 913 KB 9 XLS FNER-Management-Simulation-Details-&-Agenda 246 KB 2 PDF FNER-Peter-Senge-Introduction 6.68 MB N/A WMV FNER-Presentation 828 KB 12 PDF TKI-Corporate-presentation 3.74 MB 14 PDF TKI-Oman-specific-market-brochure 2.54 MB 12 PDF TKI-Training-courses-catalogue 7.77 MB 48 PDF CKPIPra-Application-form 48.2 KB 1 DOCX CKPIPra-Application-guide 2.76 MB 25 PDF CKPIPra-Presentation_brochure 3.06 MB 12 PDF TKI-KPI-training-infographic 2.61 MB N/A JPG TKI-Performance-Management-in-2012-Magazine 17.2 MB 108 PDF TKI-Performance-Management-in-2013-Magazine 17.5 MB 118 PDF TKi-Top10-KPIs-of-2010 1.77 MB 19 PDF TKI-Top10KPIs-of-2011-2012 6.06 MB 44 PDF Date-City-CKPIProf-Quiz Date-City-CKPIProf-Photos Course resources Course sessions resources Session 1 The World of KPIs by Aurel Brudan CEO of The KPI Institute What is a KPI, a KRI and Metrics Session 2 The pillars of KPI architecture Session 3 KPI Selection by Aurel Brudan CEO The KPI Institute Session 4 KPI Documentation formulas and establishing targets Net Promoter Score NPS at Philips SATMETRIX-NPS-US-benchmarks Target Setting for KPIs Session 5 Data visualization Session 6 KPI data gathering and reporting KPI data gathering Session 7 KPI Management enablers Software-Demo-BSC-Simulation Session 8 Generating value from using KPIs Toolkit Toolkit-manuals Toolkit-PDF Toolkit-publications Toolkit-templates XLS The KPI Institute About Certified KPI Practitioner Research reports
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