RTD DENVER AND INIT AUTOMATED PASSENGER COUNTERS Jonathan Wade Manager, Service Development Support Regional Transportation District, Denver, CO November 3, 2014, Webinar STARTING POINT (~2003) APCs on… • 54 buses • 18 light rail vehicles CURRENT SYSTEM STATUS (~2014) RTD Collection Staff 6 Service Monitors Laptops (ridechecks/pointchecks) 43 Street & LRT Supervisors Laptops (pointchecks) (Trapeze & TIES) (Hastus and TIES) Init Automated Passenger Counting System 2 Station Starters Desktop (pointchecks) 56 Commuter Rail (Future 2016) 42 LRT Cars 347 Buses (of ~ 1000) APCs (ridechecks) All with APCs (ridechecks) (of ~ 178) APCs (ridechecks) Ridecheck Plus CAD/AVL System LRT Factoring Survey Validation APC Validation Technician Schedule Adherence Data (INIT data 2013, ACS data pre-2013) Toad for Ad Hoc Reporting Bus and LRT Schedule Data & Bus Vehicle Assignments Commuter Rail Schedules & Vehicle Assignments Automated Analysis and Reporting Google Earth Ridership Maps TriTapt and On-Time Performance Schedule Adherence Reports Ridership Analysis Reports Ridership Analysis Maps RTD Denver Complete Ridecheck Trip Surveys Collected By Year 2004-2014 (2014 through Q3) Count of Completed Ridecheck Surveys 800,000 700,000 600,000 500,000 400,000 300,000 200,000 100,000 0 2004 2005 2006 2007 2008 2009 Year 2010 2011 2012 2013 2014 (Q13) ACCURACY 2004-2014 APC ADJUSTED USE = APC COUNT – OPERATOR – SERVICE MONITOR (SM) Year 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 (Q1-3) APC vs SM Surveys Compared 0 569 467 600 515 530 408 563 427 522 816 Total APC Board 20,534.0 11,613.0 14,123.0 17,767.0 15,798.0 12,226.0 15,474.0 12,781.0 12,995.0 25,222.0 Total APC Alight 20,513.0 11,613.0 14,026.0 17,746.0 15,746.0 12,213.0 15,447.0 12,777.0 12,996.0 25,249.0 APC Average Total SM Total SM Use Board Alight 20,523.5 11,613.0 14,074.5 17,756.5 15,772.0 12,219.5 15,460.5 12,779.0 12,995.5 25,235.5 20,183.0 10,818.0 12,951.0 16,770.0 15,233.0 11,424.0 14,407.0 11,780.0 12,263.0 24,520.0 20,183.0 10,818.0 12,951.0 16,770.0 15,233.0 11,424.0 14,407.0 11,780.0 12,263.0 24,495.0 Total SM Average Use 20,183.0 10,818.0 12,951.0 16,770.0 15,233.0 11,424.0 14,407.0 11,780.0 12,263.0 24,507.5 APC Adjusted Use Estimated APC Accuracy (minus operator, minus SM on each trip surveyed) In Percent 19,385.5 10,679.0 12,874.5 16,726.5 14,712.0 11,403.5 14,334.5 11,925.0 11,951.5 23,603.5 -4.0 -1.3 -0.6 -0.3 -3.4 -0.2 -0.5 1.2 -2.5 -3.7 Bus stops defined Time points Trapeze scheduling CONSTANTLY MONITOR TO IMPROVE THE CUSTOMER EXPERIENCE Routing defined Bus stops defined TriTapt ontime performance analysis Other schedule data TIES DB for error checking, production and data collection INIT CAD/AVL /APC data collection Ridecheck Plus ridership analysis and reporting Can we improve the customer experience ? PERSUASIVE PRESENTATIONS OF DATA • • • The data is complete • Stop data • Ridership data The data is accurate • Passes all validation processes • Updated frequently The data is readily available • Uses know where and how to access the data quickly
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