User Journeys UX review of RRR implementation at myOSN. Initial Draft (Version 1.1) Author: Salman Saeed © 2013 OSN, All rights reserved. Description User Journeys Show user interaction to functionality of RRR myOSN from 3 different pages on myOSN website. Each journey will start from myOSN website. Contents User Journey 1 – from myOSN home page (landing) User Journey 2 – from registration page User Journey 3 – from Login Modal Window User Journey 4 – from Overview Page User Journey 5 – RRR Page User Journey Key : myOSN Page Global Modal Window functional Check (Service Level) Begin final Journey Journey 1 1. Inactive Subscriber comes to site via primary url i.e. myosn.osn.com 2. Has found a Inactive User Panel in bottom of home page, having button to “Re-activate my account”. 3. User click and follow instruction as depict below: MyOSN Home Page Finds Re-activate my Account Link Clicks on Re-activation Button User Journey 5 Validate Smartcard Modal Window Y Begin Ina cti ve Sma rtca rd? N Redirect to Registration page on myOSN © 2013 OSN, All rights reserved. R Redirect to relevant page User Journey Key : myOSN Page Global Modal Window functional Check (Service Level) Journey 2 Back to Home / or to benefits of having OSN subscription 1. Inactive Subscriber attempt to register via myosn.com/registeration 2. User provided smartcard number for registration. 3. Validate Smartcard detected an inactive customer and prompt for activate account to complete registration. 4. User click on ‘activate my subscription’ 5. Redirecto to Journey 5 MyOSN Registration Page Entered Smartcard number to validate Begin final Journey Like osn.com/subscribe H N Ina cti ve Sma rtca rd? Y Ina cti ve Sma rtca rd? N R Continue Registration © 2013 OSN, All rights reserved. Y User Journey 5 Begin Redirect to relevant page User Journey Key : myOSN Page Global Modal Window functional Check (Service Level) Begin final Journey Journey 3 1. User click on sign-in button on global nav at myosn.osn.com 2. 3. 4. 5. Login modal window opens. User provides his/her user name and password Login method responds Inactive Subscriber. User Re-direct to Re-activation page (User Journey 5) User click on sign-in link on global nav at myOSN Login Popup Opens to enter user name and password Login Response Is Ina cti ve Y User Journey 5 Begin © 2013 OSN, All rights reserved. Redirect to relevant page as per response code R N Redirect to relevant page User Journey Key : myOSN Page Global Modal Window functional Check (Service Level) Begin final Journey Journey 4 1. Active User landed on overview page after successful login 2. User found Upgrade / Renew my package Button (Based on conditions) 3. User click on Upgrade / Renew button 4. User Re-direct to RRR page (User Journey 5) User landed on Overview page User click on Upgrade/Renew button N Y User Journey 5 Begin with Renew / Upgrade Option © 2013 OSN, All rights reserved. User Journey 5 Renewal nea r by? Begin with only Upgrade Option Redirect to relevant page User Journey Key : myOSN Page Global Modal Window functional Check (Service Level) END final Journey Redirect to relevant page Journey 5 1. User landed on RRR Page 2. 3. 4. 5. User shows options basis on current status of his/her subscription User Choose options suits him/her User proceed to transaction Upon successful transaction, user journey ENDS. User landed to RRR Page Is Ina cti ve Subs cription N Is Renew nea rby? N Shows upgrade option Y Y Shows Activation / Upgrade Options Shows Renew / Upgrade Options User chooses options suits him/her Open modal window to Payment Gateway. User got relevant error message and redirected to same page landing. Perform transaction Y Is Credi t Ca rd Details Wrong? N © 2013 OSN, All rights reserved. N Successful Transa ction Y User sees Thank You Message with Order Ref. Number Journeys END © 2013 OSN, All rights reserved.
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