Case study: Tesco Health Lottery Case study: PRS for Music

Case study:
Tesco Health Lottery
IT confidence
Case study:
PRS for Music
The MCPS (Mechanical Copyright Protection Society) and PRS
(Performing Right Society) Alliance is a joint organisation servicing
the interests of the writers and publishers of musical works.
Recently rebranded PRS for Music, the company collects license
fees for public performances and broadcasts and ensures members
rightfully receive royalties owed.
PRS for Music distributes over £600 million of combined mechanical
and performing rights revenues to tens of thousands of music
creators and maintains a database of over 10 million copyrighted
musical works.
The challenge
The Alliance sought a technology partner with the capacity
and expertise to provide a fully managed service for its vast IT
infrastructure.
With 1,200 employees in the HQ and regional offices using over
200 different applications, the organisation needed a reliable and
responsive service provider.
The requirement was for a managed IT service built upon a tough
Service Level Agreement.
“
The aim was to improve communication and distribution processes
between users across its six sites throughout the UK and Ireland.
ISG’s Managed Service has proved very flexible by
ensuring excellent user support and providing constant
improvements. ISG clearly understands our business and
has built a strategic partnership with us.
IT Support Director, PRS for Music
”
The Social Enterprise
The Enterprise Cloud
Growing enterprises need to
manage an increasing array of
devices: tablets, laptops and
smartphones connecting from just about
anywhere. Mobility enables people to
work in ways that suit them, helping them
to be more effective, more of the time.
ISG will work with you to plan you
mobility evolution, anticipating the
resources that’ll need to be in place so
everything just works – taking care of
unpredictable demands on your central
systems, managing all your assets and
guaranteeing the security or all your data,
wherever it is.
We provide: Customised IT Infrastructure
and Services comprising the optimum
mix of ISG Cloud, in-house, co-location or
virtualised, progressively provided ‘as a
Service’.
ISG Technology Ltd.
Up-to-date social interaction
- embedded within your
enterprise resources – will enable valuable
cross-discipline exchanges (breaking
those silos) as well achieving better client
communication.
ISG delivers websites and IntraNets,
enterprise resource management and
process frameworks, and closely-couples all
these with seamless, open communication.
ISG will work with you to develop an
enterprise social programme to deliver
efficiencies and cohesion across your
organization, and help to keep your people
better-informed, more engaged and
more productive. ISG delivers integrated
solutions based on SharePoint. Yammer,
Lync and more.
We provide: Exceptional enterprise social
solutions and associated services, for
selected vertical sectors.
+44 (0) 1784 485 200
Enterprise Mobility
Growing enterprises need to
manage an increasing array
of devices: tablets, laptops and
smartphones connecting from just about
anywhere. Mobility enables people to
work in ways that suit them, helping them
to be more effective, more of the time.
ISG will work with you to plan you
mobility evolution, anticipating the
resources that’ll need to be in place so
everything just works – taking care of
unpredictable demands on your central
systems, managing all your assets and
guaranteeing the security or all your data,
wherever it is.
We provide: Wifi and mobility solutions
– from survey to support – for all
sectors and to our niche sectors, and
progressively provided ‘as a Service’.
www.isg-technology.com
Case study:
PRS for Music
Solutions delivered
ISG was first brought on board to provide PRS for Music with its fully
managed services in 2000.
The ISG team has achieved 99.9 per cent server and network
availability and a recent Help Desk questionnaire confirmed high
levels of user satisfaction, demonstrating excellent relationships
between the two organisations.
On the back of ISG’s track record, PRS for Music signed a three year
extension to retain ISG’s infrastructure, Help Desk and Desk Side
support, server and storage, networking and break-fix services.
It also tasked the technology specialist with upgrading its server
networks using the latest virtualisation techniques.
As well as the obvious benefits of reducing carbon footprint,
power consumption and associated cost, through the virtualisation
of its servers, PRS for Music will increase its existing capacity,
achieve higher levels of resilience and improve disaster recovery
timescales. It will also provide increased adaptability to key business
applications and create a more dynamic systems architecture.
“
ISG demonstrated the appropriate technical resources and
skills to improve our services to the required standard. The
company was very professional, well prepared and offered
good value for money.
”
IT Support Director, PRS for Music
Design
Deploy
Manage
The capabilities to succeed
– software, infrastructure,
services and resources, from a partnership
that scales as demand evolves. ISG will
work with you to define your roadmap
and build your solution to increase quality
and productivity, and take out cost.
Everything is connected –
secure and uncomplicated
access to on-line resources at any
time, from any location and from any
supported device, in-house or mobile:
tablet, smartphone or laptop. ISG has
earned its reputation for delivering very
large-scale technical projects on time.
Everything works and
continues to work – managing
projects and maintaining your systems
to provide maximum productivity. ISG
will deliver the project, build the support
systems, guarantee the service level
and monitor security, availability and
performance.
About ISG
ISG employs over 200 people in the UK and at its European Support Centre. Our clients come from many different industries including
Retail, Finance, Telecoms, Manufacturing, QSR and Government.
We pride ourselves on establishing long-term relationships with our clients. We build trust based on our exceptional technical capabilities
and our ability to work closely with clients to understand their needs, develop the right strategy and to deliver on our promises. ISG has
an unrivalled breadth of services to deliver all or any aspect of a fully-integrated enterprise infrastructure.
ISG Technology Ltd.
Ashmead House, Crabtree Office Village, Eversley Way, Egham, Surrey, TW20 8RY
T. +44 (0) 1784 485 200 | www.isg-technology.com

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