Siemens Corporate Design PowerPoint

LifeNet
24/7 customer interaction
Siemens Healthcare Customer Services
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Answers for life.
LifeNet – 24/7 online interaction with customers
One central platform for service and information
What LifeNet stands for –
and how customers can benefit from it:
LifeNet is a Customer Services online portal specifically created for 24/7 interaction with customers:
• LifeNet provides highly transparent and easy
access to all service activities, like equipment
monitoring and opening a service ticket.
• Not just information, but also services can be
accessed at the click of a button.
• Complete system maintenance and performance
reports are offered – a clear guide for facility and
department managers in their asset management
and capital budget planning.
è Customer Care made by CS: LifeNet helps to cover the customer’s service needs. At anytime.
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LifeNet portal in action
Example: Service ticket processing
• Customers can register a service request on LifeNet (or by telephone call).
• Siemens analyzes the request and initiates remote service, if possible.
• LifeNet allows real-time monitoring of the status of the service request
(for example, to see if a service technician is already on the way).
• All service activity is documented and is available in LifeNet in the activity history.
è LifeNet helps to cover the customer’s service needs. At anytime.
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LifeNet portal in action
Example: Utilization Management
Utilization benchmarks:
• Processed equipment utilization data (for example
the number of examinations, their average
duration, and documented changeover times) are
compared with anonymous information from other
institutions with a similar profile.
• This helps to identify potentials for improved asset
utilization and optimization.
è LifeNet provides critical information for maximizing productivity
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Contact
Jörg Modlmayr
Jörg Modlmayr
HHCX
CXCS
CSMK
MKPRM
PRM
Hartmannstr. 16
Hartmannstr. 16
91052 Erlangen
91052 Erlangen
Phone: +49 (9131) 84 8876
Phone: +49 (9131) 84 88 76
E-mail:
[email protected]
E-mail:
[email protected]
Answers for life.
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2013-September
Jörg Modlmayr / H CX CS MK PRM
System
Services
IT
Services
User
Services
Management
Services
A trusted partner
in service.
Siemens Healthcare Customer Services
Restricted © Siemens AG 2013. All rights reserved.
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XX.XX.20XX
Answers for life.
Author / Department
Backup
LifeNet screenshots
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Main page
The LifeNet main page offers an overview of all your
systems and all functions available on LifeNet.
You can manage your account here.
These menus offer quick access to all LifeNet
functions.
Open a service request with one click.
Information on all your Siemens systems.
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Siemens systems
The “Siemens systems” menu offers an overview of
all your Siemens systems. You can filter the entries
according to your needs.
You can save the current filter settings here.
Choose filter settings and rearrange the list using
these options.
Activate previously saved filter settings here.
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My profile
On the “My profile” page, you can select the systems
that will appear on your LifeNet pages.
Information about the systems selected here will
appear on your LifeNet pages by default.
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Siemens systems – System details
Selecting one of the entries on the “Siemens
systems” page gives you detailed information about a
specific system.
A complete history of all open and closed requests
regarding this system can be accessed here.
Add more information about a system here: for
example, a specific designation or where the
system is located..
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