25th NATIONAL CONVENTION ON QUALITY CONCEPTS NCQC 2011, HYDERABAD FIRST LEVEL QUIZ NOTE: 1. Questions are asked from our QCFI Publications: (i) Quality Circle-Concept and Implementation (ii) Problem Solving Techniques(iii) Quality Circle Hand book for the New Millennium and (iv) QC Register (v) Question Bank. 2. Write your answers in answer sheet only. 3. Result will be sent by SMS to the given mobile no. in your answer sheet to selected 22 teams for appreciation award and 3 teams for final level 4. Time for this test is 30 minutes. 5. Books are allowed but use of mobile phones are not allowed. 1. Which level of Maslow’s hierarchy of human need Quality Circles should aim to achieve in the course of their functioning? 2. As per Dr. K. Ishikawa, the objective behind which activity is “to develop, design, produce and service a quality product which is most economical, most useful and always satisfactory to the customer”? 3. Should those employees who are not the members of Quality Circle (first line employees) be also included in the Structure of Quality Circles? If yes , what are they called in structure of Quality Circle 4. Which tool / techniques is used to assess the process capability? 5. To assess the proper implementation of TQM in any unit, there are four most important elements. Among them two are i) operating procedures and ii) financial performance. What are the remaining two? 6. In A/K type of Problems , where the solution to the problem comes instantly, what is the step to be followed, after the selection of the problem in the sequence of problem solving steps? 7. In the sequence of Problem Solving Steps, which is the step that comes after or during which step a Circle can go to the next problem? 8. What is the next step after “Defining the Problem” in the sequence of problem solving steps where Milestone Chart may be shown? 9. What is the next step after “Defining the Problem” in the sequence of problem solving steps where Flow Diagram may be shown? 10. Measuring, analyzing and controlling the variations in process through application of statistical technique is known as ……………………………? 25th DokfyVh fopkj/kkjkvksa dk jk"Vªh; vf/kos’ku National Convention on Quality Concepts ,u-lh-D;w-lh- 2011 gSnjkckn 1 eslyks dh mRizsj.kk dh fopkj/kkjk esa og dkSulk Lrj gS ftls viuh dk;Z i)fr ds nkSjku DokfyVh lfdZy dks gkfly djus dk y{; j[kuk pkfg,A 2 Mk-ds- bf’kdkok ds vuqlkj fdl ,fDVfoVh ds ihNs ;g mís’; gS& ^^,d DokfyVh mRikn dks fodflr djuk] fMtkbu djuk] mRiknu djuk ,oa mldh lfoZl nsuk tks fd vR;f/kd fdQk;rh ¼bdkukfedy½] mi;ksxh gks ,oa xzkgd dks ges’kk lUrq"V djsA** 3 tks DokfyVh lfdZy ds lnL; ugha gSA ¼vfxze iafDr ds deZpkjh½ D;k mudks Hkh DokfyVh lfdZYl dh lajpuk ¼LVªDpj½ esa 'kkfey fd;k tk ldrk gS \ ;fn gka] rks mUgsa D;k dgsax\s 4 izkslsl dSisfcfyVh dk fu/kkZj.k djus ds fy;s fdl Vwy@VsDuhd dk mi;ksx djrs gSa \ 5 ^^fdlh ;wfuV esa lqpk: rjhds ls Vh-D;w-,e- LFkkfir gks x;k gS** blds ewY;kadu gsrq pkj egRoiw.kZ ?kVd gSA ,d rks ^dk;Z iz.kkyh* nwljk ^foÙkh; izn’kZu*A 'ks"k n¨ ?kVd dkSu ls gSa \ 6 , @ ds Vkbi esa* tgka leL;k dk lek/kku rqjUr fey tkrk gS leL;k ds p;u ds i'pkr a fdl leL;k lek/kku rduhd LVsi dk vuqlj.k fd;k tkrk gS \ 7 leL;k lek/kku LVsIl ds Øe esa og dkSu lk LVsi bl n©jku ;k ckn esa vkrk gS tagk LVsi ds nkSjku ,d ^lfdZy* nwljh leL;k ij tk ldrk gS \ 8 leL;k lek/kku ¼izkCye lkfYoax½ ds pj.kksa ¼LVsIl½ esa leL;k lek/kku in ds dl oDr ¼le;½ ekby LVksu pkVZ fn[kkuk pkfg, \ 9 leL;k lek/kku ds fdl pj.k esa leL;k lek/kku in ds fn[kkuk pkfg, \ ckn ¶yks Mk;xzke 10 ftl LVsfVfLVdy VsDuhd ds mi;ksx ls ekiuk ¼est+fjax½] fo’ys"k.k ,oa izkslsl osfj,’ku dks fu;fU=r fd;k tkrk gS ]mls D;k D;k dgrs gS \ ckn 11. When can a compound graph be used , in the course of using SQC tools/techniques? 12. Which is the concept where the distinguished feature is to treat “Next Process as the Customer”? 13. “Y” is dependant of “X”. If “X” increases, the value of “Y” decreases. If the contribution of X to Y is 30.25%, what will be the coefficient of correlation (r) of X and Y? 14. If process is + 3 sigma from the mean, how many observations among 20000 will be out of + 3 sigma level? 15. What will be the lower limit of first class interval, if the range of 676 observations is 62 gms, Least Count of measuring instrument is 2 gms, and the maximum weight observed is 562 gms. 16. Calculate the maximum number of defects per unit, above where we can conclude that no item would be defect free? 17. In moving range chart, (X-R), the average weight is 98.6 gms, number of observation are 25, least count of balance is 0.1 gm. What will be the upper control limit of “X” if the standard deviation of process is 0.2 and value of d2 = 1.128. 18. Who has given the step by step breakthrough process, which is the basis for Quality Improvement? 19. If the specification of a product is 50 gm + 1.8gm, what should be the value of standard deviation from mean weight as 50 gms? 20. According to which theory of motivation, “Understanding about human nature and behavior can provide a basis for applying human relations to motivation and managementpractices”. 11 leL;k lek/kku esa fdl ,l-D;w-lh- Vwy@VsDuhd esa dEikmaM xzkQ dk iz;ksx fd;k tk ldrk gS \ 12 ^vxyh izkslsl dks xzkgd ekuks* fdl /kkj.kk ¼dkUlsIV½ dk fof’k"V y{k.k gS\ 13 Y vkfJr gS X ijA ;fn X dk eku c<+rk gS rks Y dk eku ¼osY;w½ ?kVrh gSA ;fn X dk ;ksxnku ¼dUVªhC;w’ku½ Y ds fy, 30-25 izfr’kr gS rks X ,oa Y dka ^dksfQf’k,UV vkWQ dksfjys’ku* ¼r½ D;k gksxk \ 14 ;fn dksbZ izkslsl vkSlr ¼ehu½ ls + 3 flxek esa gS rks 2000 vkCtosZ’ku esa ls fdrus vkCtosZ’ku + 3 flxek Lrj ds ckgj gksaxs \ 15 izFke Js.kh vUrjky ¼QLVZ Dykl bUVjoy½ dh yksvj fyfeV D;k gksxh] ;fn& 676 vkCtosZ’ku dh ^jsUt* ¾ 62 xzke ] rkSyus okys rqyk ¼cSysUl½ dh ^yhLV dkmUV* ¾ 2 xzke ] ,oa vf/kdre otu ¼osV½ ¾ 562 xzke gSA 16 izfr mRikn vf/kdre nks"kksa dh x.kuk dhft;s ftlls vf/kd nks"k gksus ij fu"d"kZ fudys fd dksbZ Hkh mRikn ^nks"k eqDr* ugha gSA 17 X-R चाट esa dh ^vij dUVªksy fyfeV* dh D;k g¨xh ;fn ]rqyk dh ^yhLV dkmUV* ¾ 0-1 xzke ] vkCtosZ’ku 25 gS ,oa izkslsl dk LVS.MMZ Msfo,’ku ¾ 0-2 rFkk d2 ¾ 1128 gSA 18 fdlus ^LVsi ckbZ LVsi czsd Fkwz izkslsl* iz.kkyh nh Fkh tks ^xq.koÙkk lq/kkj* dk vk/kkj gS\ 19 ;fn fdlh mRikn dk Lisf’kfQds’ku 50 + 1-8 xzke gS rks mlds vkSlr otu 50 xzke ls ^LVS.MmZ Msfo,’ku* dh x.kuk dhft,A 20 izksRlkgu dh fdl F;ksjh ds vuqlkj ^ekuo LoHkko ,oa vkpj.k dh le> ¼vUMj LVsf.Max½ e¨Vhos'ku ,oa eSustesUV izsfDVlst dks LFkkfir djus ds fy, ekuoh; lEcU/k ,d vk/kkj iznku dj ldrk gSA