CURRICULUM VITAE
Current Position
Family Name
First Name
Race
Religion
Place Of Birth
Age
Nationality
Civil Status
Office Address
Professor
Che Razak
Dr. Razli
Malay
Islam
Tumpat, Kelantan, Malaysia
50 years
Malaysian
Married to Mdm. Asliza Che Ahmad with four children.
Office of the Registrar
Universiti Malaysia Kelantan
Bachok Campus
Locked Bag 01
16300 Bachok, Kelantan
Tel : +609 7797050
Fax : +609 7797052
Email : [email protected]
: [email protected]
Academic
qualifications
Doctor of Philosophy (Operations Management)
School of Management
Universiti Sains Malaysia, Malaysia. (2001)
Thesis title: Productivity Measurement of Government Hospitals
using Data Envelopment Analysis method.
Master of Science (Operational Research)
Department of Management Science, Strathclyde Business School
University of Strathclyde, United Kingdom (1988)
Bachelor of Economics (Economic Statistics), 2 nd upper division
Faculty of Economics
Universiti Kebangsaan Malaysia, Malaysia (1986)
Professional
Membership
Member of Management Science and Operations Research Society
of Malaysia (MSORSM)
Positions Held
Professor (Operations Management and Quantitative Techniques)
Faculty of Entrepreneurship and Business
Universiti Malaysia Kelantan
(from 1st February 2012 till present)
Page 1 of 24
Associate Professor (Operations Management and Quantitative
Techniques)
School of Technology Management and Logistic
College of Business
Universiti Utara Malaysia
(from 6th November 2003- 31 January 2012)
Lecturer
Department of Operations Management
College of Business (School of Management)
Universiti Utara Malaysia
(from 2nd May 1995 to 5th November 2003)
Lecturer
School of Mathematical and Computer Sciences
Universiti Teknologi MARA (UiTM)
(from 24th November 1987 to 31st April 1995)
Administrative
Positions (in UMK,
UUM and UiTM)
Registrar
Universiti Malaysia Kelantan
(from 1st February till present)
Director
Centre of International Affairs and Cooperation
Universiti Utara Malaysia
(from August 2010 till January 2012)
Dean
Undergraduate Studies
College of Business, UUM
(from January 2008 to December 2008)
Deputy Dean
Academics and Undergraduates
Faculty of Technology Management, UUM
(from January 2006 to December 2007)
Deputy Dean
Students and Staff Development
Faculty of Business Management, UUM
(from June 2001 to May 2002)
Deputy Dean
Students and Staff Development
School of Management, UUM
Page 2 of 24
(from December 1996 to December 1997)
Head
Teaching and Learning Resources Unit
Universiti Teknologi MARA, Perlis
(from January 1994- April 1995)
Course Tutor
Diploma of Banking Studies and Diploma of Accountancy
Universiti Teknologi MARA, Sabah
(from May 1989- May 1991)
Specializations
Operations Management, Data Envelopment Analysis,
Performance Measurement, Operational Research, Service
Operations Management, and Quantitative Techniques.
Research Projects
Abd Aziz Z., Che Razak, R & Yaacob, M.R (2013). Modeling the
Factors Contributing to Competitive Advantage of Logistics
Service Providers in Malaysia.
R/FRGS/1/2013/UMK/SS05/02/2.
Abd Aziz, I., Che Razak, R. et al. (2012). Operational Framework
for International Student Management. Ministry of Higher
Education Malaysia (MOHE). Grant Amount: RM130,000.
Che Razak, R. (2011). Factors that influencing young
consumers’ acceptance of Mobile Marketing in Malaysia.
University Grant. Amount: RM 10,000.00
Che Razak, R. (2010). The Relationship Between
Organizational Learning Capability and Technological
Innovation Implementation. University Grant. Amount: RM
10,000.00
Che Razak, R. & Mat, N. (2010). Entrepreneurial Activity on
Micro-Credit and Women Entrepreneurs’ Performance.
University Grant. Amount: RM 10,000.00
Che Razak, R., Faridahwati, S, Chadrakatan, S, Azlan, Y (2011).
Kajian Pemoptimuman Pengurusan Sumber Manusia:
Analisis Pertindihan Kerja. Research Report. Angkatan
Koperasi Kebangsaan Malaysia Berhad (ANGKASA) Grant.
Page 3 of 24
Engku Nazri, Ku Rohana, Che Razak, R. & Moharis (2005).
Competitive Benchmarking of Penang Beach Hotels. Research
Report. University Grant. Amount: RM 12,875.50
Arpah, A.B, Che Razak, R., Habibah, T (2005). Factors that effect
the Non Corporate Demand for Health Insurance. Research
Report. University Grant. Amount: RM18,630.00
Hendrik, L, Che Razak, R. , Halim, M. et al. (2005). A Study on
Service Quality of Interest Free Banking Operations. Research
Report. University Grant. Amount: RM18,992.00.
Asiah,B, Harlida,W, Azlin Namili, R., Abdul Halim, A.M. & Che
Razak, R.. (2003). Kesedaran Pekerja Terhadap Hak Dan
Faedah Undang-Undang Buruh. Research Report, Faculty Grant.
RM3000.00. (Malay)
Lim, K.T., Che Razak, R., & Asmat, N.T (1995). A Goal
Programming Model to Optimise Departmental Preference in
Course Assignment at the School of Management, University
Utara Malaysia. Research Paper, School of Management, UUM.
Research Grant: RM3000.00.
Consultancy Projects
Study of Local Music Industry with Ministry of Domestic Trade
and Consumer Affairs. Value: RM255,070.17. (Principal
Consultant)
Study of Work Procedures and Process and Human Resource
Structure with Bank Rakyat. Value: RM100,000.00.
Study of Work Procedures and Process at Government Agencies
With MAMPU. Value: RM226,000.00.
Operations Consultant, Sutera Inn Hotel, Kota Bharu, Kelantan
Study Effectiveness of the program at GiatMara with Ministry of
Entrepreneur
and
Cooperative
Development.
Value
RM326,712.45.
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Publications
(Journal/
Proceedings/ Report)
JOURNAL
Ab. Rahim, S, Ab Wahab, N dan Che Razak, R. (2014). Developing
Motorsports Talents towards Achieving a Successful and
Sustainable Business Ventures Framework upon Completion
of an active Motorsports Career. International Journal of Trade,
Economics and Finance, Vol 5 (4), 369 – 373.
Ismail, R., Che Razak, R. & Mad Lazim, H (2014). Manufacturing
Strategy from the perspective of the Malaysian
Manufacturing Sector. International Journal of Operations and
Production Management (under review)
Ismail, R., Che Razak, R. & Mad Lazim, H (2014). Manufacturing
Technology Impact on Environmental Factors and
Manufacturing Performance. Applied Mechanics and Materials
Vols. 541-542, 1532-1536 (Scorpus Index). ISSN:1662-7482
Isidore, E., Che Razak, R. & Mat, N. (2013). The Performance of
Female Entrepreneurs: Credit, Trainning and the
Moderating Effect of Attitude towards Risk Taking.
International Journal of Management, 30 (3), 10-22.
Zakaria, M.N. & Che Razak, R. (2012). Pengaruh Amalan
Pembangunan Sumber Manusia terhadap prestasi pihak
berkuasa tempatan. Malaysia Labour Review, 5(1). 33-44.
Isidore, E, Che Razak, R. & Mat, N. & (2012). Loan Access, Skill
Acquisition, Bonding And The Moderating Effect Of SelfConfidence On Women Entrepreneurs’ Business
Performance: A Case Of Nigeria. International Journal Of
Business And Management Studies, 4(1), 77-85. ISSN: 1309-8047
Mat, A. & Che Razak, R. (2011). Empirical Research on The
Relationship Between Organizational Learning Capability
and Success of Technological Product Innovation
Implementation In Electrical and Electronics Sector,
Australian Journal of Basic and Applied Sciences, 5(11), 730-738.
ISSN: 1991-8178 (ISI JOURNAL: SJR= 0.027)
Ismail, M. and Che Razak, R. (2011). The determinant factors
that influencing young consumers’ acceptance of Mobile
Marketing in Malaysia. African Journal of Business
Management, 5(32), 12531-12542. ISSN: 1993-8233. ISI
INDEXED JOURNAL (Impact factor 1.105).
Page 5 of 24
Isidore, E., Mat, N. & Che Razak, R. (2011). A literature Review of
Attributes, environment factors and women entrepreneurial
activity: Asian Social Science Journal, Canadian Center of Science
and Education, 7(9), 124 – 130. ISSN 1911-2017 [SCOPUS
INDEXED JOURNAL]
Isidore, E., Mat, N. & Che Razak, R. (2011). Women
entrepreneurs’ performance: Credit, training and the
moderating effect of attitude towards risk taking. African
Journal of Business Management. (accepted)
Isidore, E., Mat, N., & Che Razak, R. (2011). A qualitative
analysis of micro-credit group liability and women
entrepreneur’s performance. Business and Management
Review, 1(5), 33-39. ISSN 2047-0398
Mat, A. & Che Razak, R. (2011). The influence of organizational
learning capability on success of technological innovation
(product) implementation with moderating effect of
Knowledge Complexity. International Journal of Business and
Social Science, 2 (17), 217-225. ISSN 2219-1933
Ismail, M. and Che Razak, R. (2011). A Short Review on the
Trend of Mobile Marketing Studies. International Journal of
Interactive Mobile Technologies, 5(3), 38-42. ISSN: 1865-7923
(EBSCO)
Nordin, N. & Che Razak, R. (2011). A conceptual Kano and
Quality Function deployment Framework for Healthcare
Service. International Journal of Business and
Technopreneurship, 1 (1), 173 – 188. ISSN 2231-7090
Isidore, E., Mat, N. & Che Razak, R. (2010). The Mediating Effect
of Opportunity for Entrepreneurial Activity on Micro-Credit
and Women Entrepreneurs’ Performance: A Conceptual
Framework. International Journal of Business and Social Science
1 (3); December 2010. 234-238. ISSN 2219-1933.
Isidore, E., Mat, N. & Che Razak, R. (2010). The Effect of
Microfinance Factors on Women Entrepreneurs’ Performance in
Nigeria: A Conceptual Framework. International Journal of
Business and Social Science Vol. 1 No. 2; November 2010. Page
255 – 263. ISSN 2219-1933
Ismail, R & Che Razak (2010), Lean Research on Malaysia
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Manufacturing Sector: A Literature Review. Journal Of Technology
And Operations Management , Vol. 5 No. 1, July, 2010, ISSN
1823-514X.
Ahmad, R., Che Razak, R. & Daud, R. (2008). Pre Installation of
Advanced
Manufacturing
Technology
(AMT)
Towards
Manufacturing Performance, Journal of Technology and
Operations Management, Vol 1. No. 2, 85 – 112.
Nazlida, M & Che Razak, R.. (2004). Consumer Ethnocentrism:
The relationship with domestic products evaluation and buying
preferences. International Journal of Management Studies,
Vol 11 (Special Issue), Feb. 2004, Universiti Utara Malaysia. 1 –
16. ISSN : 0127-8983
Che Razak, R..(2003). Quality Measurement in Malaysian Public
Hospital through Patient Satisfaction, Jurnal Manajemen &
Bisnis, Vol. 5, N0. 2, Mei 2003. Universitas Syiah Kuala,
Indonesia. ISSN: 1411-2701
Che Razak, R.. (2003). Productivity Measurement in Public Sector:
A case study of the Malaysian Government Hospital. Asian
Academy of Management Journal. Vol. 8, No. 2, July 2003, ISSN
1394-2603
Ramayah, T, Muhamad, J, Mohd Nasser, M.N., Che Razak, R., Ling,
K.P (2003). Receptiveness of Internet Banking by Malaysian
Consumer. The Case of Penang. Asian Academy Management
Journal. Vol. 8, No. 2, July 2003, ISSN 1394-2603
Che Razak, R.. & Muhamad, J (2001). Comparison of Data
Envelopment Analysis vs. Ratio Analysis in Efficiency
Measurement of Malaysian Public Hospital, Jurnal Manajemen &
Bisnis, Universitas Syiah Kuala, Indonesia. Vol. 2 (1). ISSN: 141127701
EXHIBITION AWARDS
Nordin, N & Che Razak, R et al. (2012). Silver medalist at the
Innovation Expo and Research Exhibitions UniMAP 2012.
Quality Function Deployment-Kano- Analytical Hierarchical
Process: Integrated Decision Model for Healthcare Services.
Page 7 of 24
PROCEEDINGS/REPORTS
Ismail, R, Che Razak, R. & Mad Lazim, H (2013). Manufacturing
Technology Impact on Environmental Factor and
Manufacturing Performance. Paper Presented at the
Proceedings ICCMA, 5-8 December 2013. Sydney, Australia.
Nordin, N & Che Razak, R. (2013). Service Gap Analysis based
on Service Satisfaction Model for Admission and Discharge
Service Delivery. Paper Presented at the Proceedings
Evaluations of Learning Performance Improvement International
Conference (ELPIIC) 2013,, 25-26th February 2013. Kota Bharu,
Kelantan.
Abd Aziz, I., Che Razak, R. et al. (2012). Abd Aziz, I., Che Razak, R.
et al. (2013).
Report of “Operational Framework for
International Student Management”. Ministry of Higher
Education Malaysia (MOHE).
Ismail, R, Che Razak, R. & Mad Lazim, H (2012). Technology
Road Mapping for Malysian Lean Manufacturer. Paper
Presented at the 2nd Annual Summit on Business and
Entrepreneurial Syudies (ASBES 2012), Kuching, Sarawak.
Romlee, R & Che Razak, R. (2012). Fostering The
Organizational Performance of Higher Education Through
Quality Management Practices: The case of Malaysia Public
Universities. Paper Presented at the Proceedings International
Conference & Carnival on Management System (InCaMS), 7–8
November 2012, Kangar, Perlis.
Romlee, R & Che Razak, R. (2012). Mapping The Links Between
Quality Management Practices, Human-Oriented Elements
and Organizational Performances: A Structural Equation
Modelling Approach. Paper Presented at the Proceedings
International Conference & Carnival on Management System
(InCaMS), 7–8 November 2012, Kangar, Perlis.
Nordin, N & Che Razak, R. (2012). Phase 1, 2 and 3 of KanoQFD House of Quality based on Complains and Compliment of
Doctor Care Services. Paper Presented at the Proceedings Global
Leaders Forum and Conference (GLFC) 2012, 11-12th December
2012. Kota Bharu, Kelantan.
Page 8 of 24
Ismail, R, Che Razak, R. & Mad Lazim, H (2012). Mediating Effect
of Manufacturing Technology on Environmental Factor and
Operational Performance. Paper Presented at the Proceedings
2nd Annual Summit on Business and Entrepreneurial Studies, 15 th
-16th October 2012. Kuching, Sarawak.
Isidore, E., Che Razak, R. & Mat, N. (2012). Loan Access, Skill
Acquisition, Bonding and the Moderating Effect of Attitude
on Women Entrepreneurs’Business Performance: A Case of
Nigerian. Paper Presented at the Proceedings International
Conference On Business And Management (ICBM), April 2012
Izmir – Turkey
Ismail, M., Che Razak, R. & Mat, A.(2011). Predicting Consumers’
Acceptance of Mobile Marketing in Malaysia: An empirical
analysis. Paper Presented at the Proceedings – 25 th Australian
and New Zealand Academy of Management (ANZAM) Conference,
New Zealand, 7-9 December 2011.
Zakaria, M.N & Che Razak, R. (2011). Amalan Sistem
Penyampaian Perkhidmatan Dan Prestasi Pihak Berkuasa
Tempatan. Paper Presented at the Proceedings International
Conference on Management (ICM 2011) Proceeding, ISBN : 978967-5705-03-8
Mat, A. & Che Razak, R. (2011). The Relationship between
Organization Learning Capability and Technological Process
Innovation Implementation: An empirical evident. Paper
Presented at the Proceedings 1 st International Conference on
Accounting, Business and Economics (ICABEC2011), November
2011.
Nordin, N. , Che Razak, R. , Syed Idrus et al. (2011).
Prototyping A Kano-QFD Integration. Paper Presented at
the
Proceedings
Malaysian
Technical
Universities
International Conference on Engineering & Technology
(MUiCET 2011), November 2011.
Isidore, E., Che Razak, R. & Mat, N. (2011). Women
Entrepreneurs’ Performance: Credit, Training And The
Moderating Effect Of Attitude Towards Risk-Taking. Paper
Presented at the Proceedings - International Conference on Rural
Development and Entrepreneurship (ICORE), Kuching, Sarawak,
28-30 May, 2011.
Page 9 of 24
Ismail, M., Che Razak, R. & Mat, A.(2011). Towards Developing A
Comprehensive Model in Determining The Acceptance of
Mobile Marketing. Paper Presented at the Proceedings –
International Management Conference (IMac) 2011, Kuala
Terengganu, 16-17 April, 2011.
Isidore, E., Mat, N. & Che Razak, R. (2011). Attributes,
environment factors and women entrepreneurial activity: A
literature Review. Paper Presented at the Proceedings - The 2nd
International Accounting and Business Conference, Johor Bharu,
Malaysia, 16-17 February 2011.
Mat, A., Che Razak, R. & Ismail, M. (2010). The influence of
Between
Organizational
Learning
Capabilities
on
Technological Innovation Implementation: A proposed
framework. Paper Presented at the Proceedings - International
Economic & Business Management Conference (IEBMC),
Universiti Tenaga Nasional, Kuantan, Pahang.
Ismail, R.M.& Che Razak, R. (2010) Manufacturing Flexibility
Contribution towards Lean manufacturing Implementation
En route to increase operation performance: A Proposed
Framework. Paper Presented at the Proceedings- The Second
International Conference on the Roles of the Humanities and Social
Sciences in Engineering ICoHSE2010, 12 –14 November 2010
Ismail, M., Che Razak, R. & Mat, A. (2010). The effect of Attitude
on Mobile Marketing: A conceptual framework.
Paper
Presented at the Proceedings - The Second International
Conference on the Roles of the Humanities and Social Sciences in
Engineering ICoHSE2010, 12 –14 November 2010
Nordin, N. & Che Razak, R. (2010). A conceptual Kano and
Quality Function deployment Framework for Healthcare
Service. Paper Presented at the Proceedings- International
Conference on the Roles of Humanities and Social Sciences in
Engineering 2010. Bayview Beach Resort, Penang, Malaysia, 12
-14 November 2010. (Best Paper Award)
Isidore, E., Mat, N. & Che Razak, R. (2010). The Effect of
Microfinance Factor on Women Entrepreneurs’ Performance
in Nigeria: A Conceptual Framework. Paper Presented at the
Proceedings- The International Conference on Sustainability in
Business 2010, Pullman Putrajaya, Malaysia, 11-12 November
Page 10 of 24
2010.
Che Razak, R. (2010). Public Sector Productivity in Malaysia.
Paper Presented at the Proceedings- In Meeting of Experts on the
Public Sector Productivity, Asia Productivity Organisation (APO),
Tokyo, 15th to 17th February 2010.
Ismail, M., Che Razak, R. & Mat, A. (2009). Mobile Marketing
Acceptance in Malaysia: A conceptual Framework. Paper
Presented at the Proceedings- The 14th Asia Pacific Management
Conference, Airlangga University, 18 – 20 November, 2009.
Mat, A., Che Razak, R. & Ismail, M. (2009). The relationship
Between
Organizational
Learning
Capability
and
Technological Innovation in Manufacturing Sector. Paper
Presented at the Proceedings- The 14th Asia Pacific Management
Conference, Airlangga University, 18 – 20 November, 2009.
Norshahrizan, N, Che Razak, R. & Syazwan, M. (2009).
Knowledge Based Management on Quality Fucntion
Deployment (QFD) Implementation for Engineering Thinking
Skill in Higher Academic Institutions. Paper Presented at the
Proceedings- International Conference on Strategic Planning &
Quality Assurance in Higher Education in the Muslim World, 20 th
– 22th July 2009, Kuala Lumpur.
Karia, N., & Che Razak, R. (2007). Logistics Assets That Payoff
the Competitive Advantage, pp.33-39. In Ed. Khalid S. Soliman
(2007), Information Management in the Networked Economy:
Issues & Solutions, International Business Information
Management Association, New York [ISBN 978-0-9753393-7-4].
Dublin, Ireland. 20 – 22 June, 2007.
ISI Proceeding, 5 Cititions
Hasmi, M & Che Razak, R. (2007). Strategic Decision Making
Practices and Organization Performance: A Conceptual
Perspective of Malaysian Organization. Paper Presented at
the Proceedings2007 Oxford Business & Economics
Conference (OBEC). St. Hugh College, Oxford, UK. June 24-26,
2007
Farah Diyana, Che Razak, R. & Osman, AA. (2007). Collaborative
approach and integrartion for successful technology
commercialization process: a study among manufacturing
Page 11 of 24
companies in the northern region of Malaysia. Paper
Presented at the Proceedings- The 1st Enterpreneurship and
Management International Conference(EMIC), UiTM , Putra
Palace Hotel. Dec 5 – 7 , 2007.
Ahmad, R., Che Razak, R. & Daud, R. (2006). Pre-Installation And
Installation Of Advanced Manufacturing Technology
(AMT) Towards Manufacturing Performance. Paper
Presented International Conference on Technology and
Operations Management,. SBM ITB and FTM UUM, Institut
Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006.
Hami, N., Che Razak, R. & Osman, AA. (2006). Critical Success
Factors Towards Soft Technology Implementation: Survey
Results. In Proceeding International Conference on Technology
and Operations Management,. SBM ITB and FTM UUM, Institut
Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006.
Farah Diyana, Che Razak, R. & Osman, AA. (2006).
Technology Commercialization Process: A Review And Some
Issues. In Proceeding International Conference on Technology
and Operations Management,. SBM ITB and FTM UUM, Institut
Teknologi Bandung, Bandung, Indonesia. Dec 1st – 2nd , 2006.
Osman, M, Ramayah, T, Cheng, Y.H & Razli C.R (2006). Does ISO
9001 Certification Matter in company performance? In
Proceeding Academy for Global Business Advancement Third
World Congress, Kuala Lumpur, Malaysia. January 4 – 6, 2006.
Ramayah, T, Fauziah, M.T, Ling. K.P & Razli C.R (2006). The
Discriminatory Role of Security Concern, Price Concern and
Awareness in Internet Banking Adoption. In Proceeding
Academy for Global Business Advancement Third World
Congress, Kuala Lumpur, Malaysia. January 4 – 6, 2006.
Osman, M, Ramayah, T & Razli C.R (2005). Entering New Export
Market: The Contribution of Marketing Factors. In Proceeding
Academy for Global Business Advancement Conference, New
Delhi, India. January 3 – 5, 2005.
Arpah, A.B, Habibah, T & Che Razak, R. (2006).Factors that Affect
the non Corporate Demand for Health Insurance. In
Proceeding 3rd Internaltional Conference on Banking and Finance,
May 11-13, 2005. University Szczecinski, Poland.
Arpah, A.B, Che Razak, R., Habibah, T (2005). Demographic
Page 12 of 24
Analysis on Health Insurance Ownership. In Proceeding APRIA
Tokyo Conference: The New Challenge Sustainable Solvency in
the Asia Pacific Insurance Industry, July 30 – August 2, 2006.
University Szczecinski, Poland.
Hami, N., Che Razak, R. & Osman, AA. (2005). Critical Success
Factors towards Soft Technology Adoption: A suggested
Framework. In Proceeding National Conference on Management
of Technology and Technology Entrepreneurship, Johor Bharu,
May 31 – June 2, 2005.
Hirun, A.I, Che Razak, R., Hendrik, L, Khairul, A. & Darwina, A.
(2005). Measuring Customer perceptions on Service Quality
on the Islamic Banking Operations in Malaysia. In Proceeding
3rd International Islamic Banking and Finance Conference,
November 16-17, 2005. Monash University of Malaysia, Kuala
Lumpur.
Norzieriani, A., Halim, M.L & Che Razak, R.. (2005). Consumer
complaining Behaviour (CCB): Consumers’ Evaluations on
Service Recovery Strategies and Future Intention. In
Proceedings Asia Pacific Marketing Conference, November 22 –
23, 2005, Kuching, Sarawak, Malaysia.
Hendrik, L., Che Razak, R., Halim, M.L & Darwina, A.A. (2005).
Service Quality and Customer Preference Towards Islamic
Banking In Malaysia: A Study Using Carter Model. In
Proceedings International Conference on Operations and Supply
Chain Management, December 15-17, 2205. Bali, Indonesia.
Osman, M, Jasman, J., Ramayah, T. & Che Razak, R. (2004).
Malaysia’s SMEs International Involvement – Revisiting
Evidence from the 1990s. In Proceedings 3rd International
Conference on Small and Medium Sized Enterprises in a Global
Economy, Holiday Villa Subang, Kuala Lumpur, Malaysia, 6-7 July
2004
Osman, M, Ramayah, T., Jasman, J & Che Razak, R. (2004). Export
Market Diversification: Evidence Prior to the 1997 Economic
Crisis. In Proceedings International Borneo Business Conference
2004.:The Impact of Contemporary Environment on Economics
and Business, Sutera Harbour Resort and Spa, Kota Kinabalu,
Sabah, Malaysia, 9-11 December 2004
Hendrik, L., Che Razak, R. & Darwina, A.A. (2004). Forecasting
Practices and Comparative Analysis of Potential Selective
Page 13 of 24
Methods in a Small Medium Company in Selangor: A Case
Study . In Proceedings International Borneo Business Conference
2004.:The Impact of Contemporary Environment on Economics
and Business, Sutera Harbour Resort and Spa, Kota Kinabalu,
Sabah, Malaysia, 9-11 December 2004
Che Razak, R. (2003). Productivity Measurement through Data
Envelopment Analysis: Malaysian Experience (Public Sector).
Study Meeting on TFP Measurement Analysis: Sector Specific, 2629 August 2003, PJ Hilton Malaysia. Invited Speaker. Organised
by Asian Productivity Organisation, Tokyo, Japan.
Manisah, O & Che Razak, R. (2003). Pelaksanaan Strategi
Teknologi terhadap Daya Saing Syarikat dalam Industri Kecil dan
Sederhana. National Conference on Management Science and
Operations Research, 24-25 Jun 2003. (Malay)
Hendrik, L, Che Razak, R. & Darwina, A.A (2003). The Practices of
Forecasting in Local Manufacturing Industry: An Exploratory
Study in Kedah. National Conference on Management Science
and Operations Research, 24-25 Jun 2003.
Selvam, P & Che Razak, R. (2003). Study on Relationship Between
Store Image and Store Loyalty. In Proceedings The 1st
International Conference on Asian Academy of Applied
Busines Conference, 10-12 July 2003.
Che Razak, R., Nurretina, A.S, Zainal Amin, A., Ahmad Shamsul,
A.A. & Selvan, P. (2003). Masalah Cetak Rompak dalam Industri
Muzik Tanah Air Menurut Perspektif Undang-Undang, In
Proceedings
International
Conference
on
Disaster
Management 4th 2003; Langkawi.. ISBN: 983-2089-00-1 (Malay)
Che Razak, R., Nurretina, A.S., Selvam, P, Ahmad Shamsul, A. &
Zainal Amin. A. (2003). Kajian Kedudukan Industri Muzik
Tempatan. Laporan Akhir Perundingan. (Malay)
Norhasmini, A. G. & Che Razak, R. (2002), Children Attitudes
toward television advertising, Asia Pacific Economics and
Business Conference 2002, 2-4 th October, 2002. ISBN 983-237365-4
Nazlida, A. & Che Razak, R. (2002), Consumer Ethnocentrism in
Peninsular Malaysia. Asia Pacific Economics and Business
Page 14 of 24
Conference 2002, 2-4 th October, 2002. . ISBN 983-2373-65-4
Che Razak, R. & Muhamad, J. (2001). Technical and Scale
Efficiency: An Empirical Analysis in Malaysian Public Sector.
In Proceedings The Fourth Asian Academy of Management (AAM)
Conference 2001, Johor Bharu, Johor, 10-13 November 2001.
Razli, C. R & Juhary, A. (2001). Small and Medium Enterprises
and E-Commerce: Prospect, Problems and Structure. In
Proceedings International Conference on Management Education,
Ho Chi Minh City, Vietnam, September 12-14, 2001.
Razli, C. R & Osman, M. (2001). Innate vs. Adoptive ExportersThe Case of Malaysian SMEs. Dalam prosiding Persidangan
Pertama Kebangsaan Keusahawanan dan Perniagaan Kecil,
Langkawi, September 8-9, 2001.
Che Razak, R.. & Muhamad, J (2001). Service Quality and Usage
of Government Hospitals in Malaysia. In Proceedings The 2nd
Conference on Disaster Management II; Surabaya, May 3-5 2001.
ISBN: 983-2078-16-4
Che Razak, R.. & Muhamad, J (2000). Productivity Measurement
of Government Hospital. In Proceedings of the National
Conference on Management Science & Operations Research,
November 20 & 21, 2000.
Che Razak, R.. & Muhamad, J (2000). Pengukuran Kecekapan
Hospital Kerajaan. Simposium Penyelidikan Pengurusan
Siswazah, 15-16 November 2000.
Shahimi, M & Che Razak, R. (2000). Laporan Akhir Penyelidikan.
Aplikasi Penyelidikan Operasi dalam syarikat sektor
pembuatan di Utara Semenajung Malaysia. Faculty Grant
RM3000.
Razli,C.R & Muhamad, J (1999). Productivity Measurement in
the Malaysian Public Sector. In Proceedings of The Third Asian
Academy of Management International Conference, July 16-17.
Abdul Razak, S., Razali, M.Z, Bidin, Y., Ali Yusob, M.Z., Che Razak, R.
et al. (1997). Laporan Akhir: Kajian Program Giat Mara.
Universiti Utara Malaysia.
Rosli, M & Razli,C.R (1995). Komitmen dan Kepuasan Kerja
dikalangan Pengurus Bank di Malaysia, dalam prosiding
Seminar Penyelidikan 1995.
Che Razak, R. (1991). Penyelidikan Operasi: Satu Pengenalan.
Jurnal Visi, Julai-Disember 1991, UiTM Sabah.
Page 15 of 24
(Books/Chapters)
Mat, A., & Che Razak, R. (2013). Does Innovation Types Moderate
the relationship Between Organizational Learning Capability and
Technological Innovation in Manufacturing Process? A Proposed
Framework in Ibrahim, M.D, Ahmad, G dan Yaacob, M.R.
(eds). Entrepreneurial Education and Entrepreneurship in
Malaysia. Universiti Malaysia Kelantan Press.
Muhamad, J & Che Razak, R. (2000). Pengukuran dan Peningkatan
Produktiviti. Dalam Osman, M. dan Fauziah, T. (eds.).
Pengurusan Perniagaan: Konsep, Strategi dan Operasi.
McGraw-Hill. ISBN- 983-9340-15-8. (Malay)
Intan, O & Che Razak, R. (2000). Ciri-Ciri Usahawan Berjaya.
Dalam Osman, M. dan Fauziah, T. (eds.). Pengurusan
Perniagaan: Konsep, Strategi dan Operasi,.McGraw-Hill. ISBN983-9340-15-8. (Malay)
Che Razak, R. (1994). Pengantar Matematik Perniagaan (edisi
kedua). Pustaka Hizbi, Selangor. (Malay)
Che Razak, R. & Rohana, A (1994). Asas Statistik Perniagaan,
Unit Penerbitan, UiTM Perlis. Dicetak sehingga cetakan kelima.
(Malay)
PERFORMANCE
EVALUATION
Teaching
Level:
Institution:
Course:
Ph.D (English medium)
Graduate School, UUM
 Business Research Methodology
Level:
Institution:
Course:
Masters (English medium)
Graduate School, UUM
 Decision Analysis
 Management Science
 Operations and Technology
Management
 Project Management
Level:
Undergraduates (English and Malay
medium). English medium will be
utilized if there are international
students in class.
Page 16 of 24
Institution:
Course:
Universiti Utara Malaysia
 Management Science
 Production and Operations
Management
 Research Methodology
 Operations Strategy
 Technology Management
 Operations Management Seminar
 Business Ethics
 Basic Statistics
 Statistics Techniques in Decision
Making Process
 Statistics for Technologist
Level:
Institution:
Undergraduates (English medium)
Universiti Teknologi MARA, Perlis
Campus
 Quantitative Techniques in
Business Decision
Course:
Level:
Institution:
Course:
Level:
Institution:
Course:
Post Graduate
Research Degree
Supervision
Undergraduates (Malay medium)
Universiti Kebangsaan Malaysia,
Sabah Campus
 International Economics
Diploma (English medium for senior
students)
Universiti Teknologi MARA, Perlis
and Sabah Campus
 Business Mathematics
 Business Statistics
 Quantitative Methods
 Motivation and Creative Thinking
 Micro Economics
Name
Rasidah
Mahdi
(UiTM)
Degree
Ph.D
Mathematical
Sciences
Title
Enhancing
Data
Envelopment
Analysis:
Focus on
TimeControlled
Processes
Status/ Stage
Completed
Ekpe,
PhD
Women Self
Completed
Page 17 of 24
Isidore
(UUM)
Management
Employement
Profit:
Microfinance
Issues
Mohd Nazri
Zakaria
(UUM)
Ph.D
Management
Service
Operations
Practices
impact to
Organisation
Performance
in Public
Sector
Completed
Adam Mat
(UUM)
Ph.D Tech.
Management
Lerning
Management
Capability
towards
Technology
Innovation.
Completed
(posthumous)
Mohammad
Ismail
(UUM)
Ph.D
Management
Mobile
Marketing
Technology
Acceptance
Completed
Risyawati
Ismail
(UUM)
Ph.D Operations
Management
Lean Practices
impact
towards
performance
of
manufacturing
companies.
Completed
Abdul
Rahim
Romeli
(UUM)
PhD
Management
Completed
Norsharizan
Nordin
(UMK)
Ph.D Operations
Management
Quality
Management
System in
Higher
Education
System
Application of
Quality
Function
Deployment in
Designing of
Service for the
Government
Hospital
Al Harbi,
Ph.D Operations
Service
Completed
Waiting for
Viva
Page 18 of 24
Mohammad
Nassar A.
(UUM)
Management
Quality
Hospitals in
Saudi Arabia
Daratul
Ambia Che
Mit (UUM)
Ph.D Human
Resource
Management
Knowledge
Management
in HR
Practices
Final Draft
Zuraimi
Abdul Aziz
(UMK)
PhD
Management
Logistic
Performance
In Malaysia
Service
Industry
Companies
Data
Collection
Hasimi
Sallehudin
(UMK)
PhD MIS
A Study of
Determinants
for Cloud
Computing
Adoption in
Public Sector
Data
Collection
Azyanee
Luqman
(UMK)
PhD
Management
Determinants
Of Consumers’
Loyalty In
Mobile
Commerce
Services
Data
Collection
Mohd Nor
Ismail
(UUM)
Doctor of
Business
Administration
Consultancy
Project
Competitive
Advantage of
Syarikat Air
Kelantan
Berhad
Completed
Nur Bahiah
Ghani
(UMK)
M.Sc
Entreprenurship
Management
(by Research)
Determinant
Factors of
Consumers
Intention to
Purchase
Online
Data
Collection
The influence
of Hotel
Completed
Post Graduate
Project Supervision
Nur Asyura
Muhamad
M.Sc.
Management
Page 19 of 24
Project
Services
Attributes
towards
Customer’s
Satisfaction
Sulaiman
Hamzah
M.Sc.
Management
Project
Layout of
Audiology
Department at
Public
Hospital
Completed
Siti Sakinah
Ab Rahim
M.Sc.
Management
Project
Factors
Contribute to
Employees
Motivation
Towards
Individual
Output
Performance
in Telco
Company
Completed
Muhammad
Hashim
M.Sc.
Management
project
SCM Practices
Among SME
Manufacturers
Completed
Lim Yong
Hooi
MBA project
Consumer
Acceptance
and
Applications
of Malaysia
Consumer
Law.
Completed
Manisah
Othman
M.Sc.
Management
project
Completed
Ahmad
Murshid
Abu
M.Sc.
Management
project
Technology
Strategy in
Malaysia
SMEs.
The
relationship
Quality Conrol
Circle with
Quality of
Work Life.
Suhaimi Hj.
Mohamed
M.Sc.
Management
project
Teacher
Acceptance
towards New
Completed
Completed
Page 20 of 24
Runemeration
Scheme.
Lim Soo
Giap
M.Sc.
Management
project
Self Appraisal
and Its
Relationship
to
Organisational
Commitment
and Job
Involvement.
Completed
Abdul
Wahid
Nuruddin
M.Sc.
Management
project
Stress among
Malaysian
teachers.
Completed
Zulkifli
Saidun
M.Sc.
Management
project
Entrepreneur
Characteristics
among
students in
MARA
Training Skills
Institute.
Completed
EXTERNAL EXAMINER
Doctor of
Philosoph
y
Name of Candidate
Title
University
Zarina Denan
Absorptive Capacity in Malaysian
Manufacturibng SMEs
Universiti Teknologi MARA
Tarig Khidir
Eltayeb Nourelhadi
Adoption of Green Supply Chain
Initiatives by the certified
manufacturing firms in Malaysia: Key
drivers. Outcomes and moderating
effect of relationship orientation
Universiti Sains Malaysia
Jasjit Kaur A/P
Ranjit Singh
Implementing Innovation : Project
Team Characteristics with moderating
impact of Dynamic Managerial
Universiti Sains Malaysia
Page 21 of 24
Capabilities and Types of Innovation
Md. Harashid
Haron
Alimin Ismadi
Ismail
Logistics Strategic orientations and
Logistic s performances: The roles of
Organizational Structure and Logistic
Complexity.
Independent External Examiner for
proposal
Universiti Sains Malaysia
Graduate School of Management,
Universiti Putra Malaysia
INTERNAL EXAMINER
Doctor of
Philosoph
y
Name of Candidate
Sarina Muhammad
Title
The Effect of Absorptive Capacity and
Technology Compatibility on
Technology Transfer Among Malaysian
Electronics and Electrical Firms.
University
Universiti Utara Malaysia
Chalid M. Zein
Korelasi persekitaran pengajaran dan
Pembelajaran terhadap Prestasi
Institusi Pengajian Tinggi Indonesia
(Malay)
Universiti Utara Malaysia
TALKS / TRAINING PROVIDED (briefly for the last 3 years)
1.
Trainer of Module “Consumer Satisfaction and Service quality” for Internship Student of
PUNB programme. December 2010.
2.
Trainer of Module “Mobile Service Consumer Satisfaction” for Internship Student of
CELCOM-PUNB programme. December 2009.
3.
Trainer of Module “Research Methodology” for UUM Academic Staff. November 2009
4.
Trainer of Module “Research Methodology” for Amanah Ikhtiar Malaysia Staff, Kuala
Lumpur. October 2009.
5.
Trainer of module “Service Quality in Hospital Services” for Hospital Public Relation
Officer and Course Coordinator at College of Nursing, Penang. October 2009.
6.
Trainer of module ‘Communication in Consumer Services’ for Assistant Pharmacist at
Hotel Langkasuka, Langkawi. June 2009.
7.
Talk on ‘Strategic management in sports’ for team managers SUKMA Kedah at State Sports
Council, Alor Setar. June 2009
8.
Trainer for Science Lecturer Program - “Data Analysis using SPSS” module, Universiti
Teknologi Mara Perlis, April 2009.
Page 22 of 24
9.
Trainer for Doctoral Programme Trainning Series. Module of “Introduction of
Quantitative Research”, “Data Analysis” and “How to write Ph.D proposal and Thesis”.
July to October 2009.
10.
Talk on “Academic Journal Writing”, Universiti Teknologi Mara Perlis, September 2006.
11.
Talk on “How to represent yourself during interview”, Shahputra College, Kuantan,
Pahang. April 2006
12.
Trainer for Executive Development Officer of Sport Executive Council - “Project
Management” module, Februariy2006
AWARD
Year
Recognition
2014
2013
2013
2013
2009
Universiti Malaysia Kelantan Special Award 2013
Universiti Malaysia Kelantan Special Award 2012
Jasabakti Award: 25 years Excellence Service in Government 2012
Universiti Malaysia Kelantan Service Excellence Award 2012
Visiting Professor at Universitas Jenderal Soedirman, Puwokerto,
Indonesia.
Visiting Professor at Universitas Negeri Padang, Indonesia.
UUM Best Consultant of the Year (Principal Consultant) 2002.
Certificate of Author Recognition in recognition of expertise and valuable
contribution for the publication of Pengurusan Perniagaan: Konsep,
Strategi dan Operasi. ISBN: 983-9340-15-8
Visiting Associate Professor, Tashkent Technical State University,
Uzbekistan under Renong Public Limited Company. From 1st Mac 1998
to 30 Mac 1998
UUM Best Consultant of the Year 1997
2008
2003
2000
1998
1998
REFEREE/REVIEWER
1. Editorial Board for The Asian Journal of Technology Management, School of Business and
Management, Institut Teknologi Bandung, Indonesia.
2. Academic Advisor for Islamic College Darul Ridzuan (Private Higher Education
Institute owned by Perak Government)
3. Editor Board for International UUM Postgraduate Business Journal
4. Paper Reviewer of The 13th IBIMA conference on Knowledge Management and
Innovation in Advancing Economies, Marrakech, Morocco 9-10 November 2009.
5. Editorial member of Malaysian Management Journal (MMJ), UUM
Page 23 of 24
Reviewer of Malaysian Management Journal (MMJ)
Reviewer of Utara Management Review (UMR).
Reviewer of Asian Academy Management Journal (AAMJ).
Committee Member of Examination Board Pujangga Management Institute. (Private
College), 2003
10. Paper Reviewer of the 4th. Asian Academy Management International Conference,
November 2001
6.
7.
8.
9.
VOLUNTARY / SOCIETY WORK
1
2
3
4
5
Chairman, Board of Director, UUM Coperative Berhad.
President of UUM Academics Staff Association.
Chairman of Malaysia Academics Association Council.
Committee Member/ Secretary of UUM Academics Staff Association.
Represent UUM in Tennis InterVarsiti for University Staff Championship and
Government Bodies.
6 Parents Teacher Association Chairman – Darulaman City Secondary School. February
2002 – Dec 2006.
7 Parents Teacher Association Committee – Jitra 3 Primary School. January 2002 until
now.
8 Parents Teacher Association Committee – Jitra Secondary School. January 2003 – Dec
2004.
ACADEMIC REFERENCES
Professor Datuk Dr. Raduan Che Rose
Vice Chancellor
Universiti Malaysia Kelantan
(Email: [email protected])
Professor Dato’ Dr. Muhamad Jantan
Deputy Vice Chancellor (Research and Innovation)
Universiti Sains Malaysia
11050 Minden
Pulau Pinang, Malaysia
(Email: [email protected])
Last Updated: August 2014.
Page 24 of 24

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